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Kaleyra

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Enterprise CPaaS for SMS, WhatsApp, RCS, voice, video and email under Tata Communications.

Cloud Communication Platform
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  • Deployment Cloud Based, Hybrid, On Premises
  • Starting price Custom
  • Free trial Not offered
  • Best for SMEs, Enterprises

What is Kaleyra?

Kaleyra is a communications platform as a service (CPaaS) originally founded in Italy that lets businesses send SMS, MMS, RCS and WhatsApp Business messages and make programmable voice and video calls through APIs and a visual flow builder. In October 2023 Tata Communications completed an all cash acquisition of Kaleyra for about 100 million dollars, and the product now operates as Tata Communications Kaleyra inside Tata Communications' wider CPaaS, CCaaS and UCaaS portfolio.

The platform serves banks, retailers, logistics firms, airlines and healthcare providers that need reliable customer notifications and conversational campaigns across channels. It connects with contact center platforms such as Genesys, Amazon Connect and Cisco Webex, and with Microsoft Teams for unified communications. Pricing is custom and usage based, quoted per channel, volume and destination country, so businesses must contact sales rather than choose from published tiers.

Key Features of Kaleyra

Kaleyra lists 9 documented features, including Multichannel messaging (SMS, MMS, RCS, WhatsApp Business Platform), Programmable voice APIs and cloud voice/SIP trunking and Video calling and conferencing APIs. The list below covers what the product does rather than how it is marketed.

  • Multichannel messaging (SMS, MMS, RCS, WhatsApp Business Platform)
  • Programmable voice APIs and cloud voice/SIP trunking
  • Video calling and conferencing APIs
  • Email delivery services
  • Kaleyra.ai chatbot and flow builder for conversational campaigns
  • Contact center integrations (Genesys, Amazon Connect, Cisco Webex)
  • Unified communications integrations (Microsoft Teams, Webex)
  • Global carrier network spanning 190+ countries
  • Real-time analytics and reporting dashboards

Kaleyra Pricing

Kaleyra lists 1 plan without published figures. Pricing is quoted on request.

Custom

Custom

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Usage-based pricing tailored to channel mix (SMS, WhatsApp, RCS, voice, video, email), volume and destination country; requires contacting sales for a quote. Deployable as SaaS, private cloud, hybrid cloud or on-premise.

Kaleyra Specifications

Kaleyra is available on web app. It offers an API.

Deployment
  • Cloud Based
  • Hybrid
  • On Premises
Billing cycle
Transaction
Desktop
  • Web App
Languages
  • English
Built for
  • SMEs
  • Enterprises
Support
  • Email
  • Phone
  • Live Support
  • Tickets
Integrations
Genesys, Amazon Connect, Cisco Webex, Microsoft Teams, Salesforce
Public API
Yes
Free trial
No
Free plan
No
Runs in browser
Yes
Customisable
Yes
Website
kaleyra.com

Kaleyra Videos

Kaleyra Screenshots

Kaleyra screenshot 1

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Kaleyra FAQs

No. Kaleyra was acquired by Tata Communications in October 2023 and now operates as Tata Communications Kaleyra, integrated into Tata Communications' broader CPaaS, CCaaS and UCaaS portfolio.

SMS, MMS, RCS, WhatsApp Business Platform, voice, video and email, accessible through APIs or a visual campaign and flow builder.

No. Pricing is usage-based and quoted per customer depending on channel mix, message and call volume, and destination countries; businesses must contact sales for a quote.

Yes, it can be deployed via SaaS, private cloud, hybrid cloud or on-premise depending on enterprise requirements.

Mid-size and large enterprises in banking, retail, logistics, aviation and healthcare use it for customer engagement and notifications.