Conversational, omnichannel survey platform for customer and employee experience
Best NPS Software
NPS (Net Promoter Score) software is designed to measure and analyze customer loyalty and satisfaction by assessing the likelihood of customers recommending a company’s products or services. These solutions provide tools for collecting, analyzing, and acting on NPS feedback to enhance customer experience and drive business improvements.
More about NPS Software
Key capabilities include:
- Survey Creation and Distribution
- NPS Score Calculation
- Customer Feedback Analysis
- Segmentation and Reporting
- Actionable Insights and Recommendations
- Integration with CRM Systems
NPS software assists organizations by offering features for creating and distributing surveys, calculating NPS scores, and analyzing customer feedback. By providing tools for segmentation, reporting, and actionable insights, these solutions help businesses enhance customer satisfaction and loyalty.
To qualify for the NPS Software category, a product must:
- Provide tools for creating, distributing, and analyzing NPS surveys.
- Offer features for calculating NPS scores and reporting on customer feedback.
- Support integration with CRM systems to leverage insights for business improvements.
The core value proposition is enabling organizations to effectively measure and act on customer loyalty and satisfaction, driving improvements in customer experience through comprehensive NPS software solutions.
All Software
2 Best NPS Software Options
Showing 1 - 2 of 2 products
SurveySparrow is a survey and experience management platform known for conversational, chat like surveys that aim to feel more natural than traditional forms, alongside classic survey formats, NPS, and 360 feedback tools. It includes a drag and drop builder with skip and display logic, real time reporting with AI sentiment analysis, workflow automation, and recurring pulse surveys. Surveys can be distributed by weblink, email, SMS, QR code, embed, mobile SDK, Slack, or Microsoft Teams.
Pricing is public and starts with a free forever plan limited to 75 responses per quarter and one user, followed by Basic, Starter, and Business paid tiers billed quarterly or annually, with a 14 day free trial on paid plans. An Enterprise tier with custom limits, 130 plus language auto translation, and a dedicated customer success manager is available on request.
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Explore various Keka features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all SurveySparrow Features- Conversational, chat style survey format
- Drag and drop builder with skip and display logic
- NPS, CX, and 360 degree survey types
- Multi channel distribution including SMS, QR, and mobile SDK
- Real time reporting and AI sentiment analysis
- Recurring pulse surveys and workflow automation
- 5,000+ integrations via Zapier plus native CRM and helpdesk integrations
- Auto translate to 130+ languages
- White label and custom CSS branding
Pricing
SurveySparrow Caters to
- StartUps
- SMEs
- Agencies
- Enterprises
Multi-rater 360-degree feedback software for employee and leadership development
Qualtrics 360 (also called Qualtrics 360-Degree Feedback or 360 Development) is a multi-source employee feedback platform from Qualtrics, built for HR and talent development teams. It collects structured input from managers, peers, and direct reports to give employees a rounded view of their strengths and development areas. The platform automates the operational side of running 360 programs, including participant nominations, survey distribution, reminders, and report generation, and includes a self-service participant portal where employees can request feedback and track responses.
Results are turned into analytics that surface skill gaps and performance patterns across departments and leadership levels, and can be connected to development interventions such as learning content and coaching resources. It is part of the broader Qualtrics Employee Experience suite and integrates with HRIS and learning systems. Pricing is not published; Qualtrics sells the product on a custom quote basis tied to employee count and planned usage, obtained by contacting its sales team.
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Explore various Keka features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Qualtrics 360 Features- Multi-rater 360 feedback collection from managers, peers, and direct reports
- Automated nominations, survey distribution, and reminders
- Self-service participant portal for employees
- Pre-built competency frameworks for leaders, managers, and individual contributors
- Analytics dashboard for skill-gap and performance-pattern tracking
- Employee-led 360 project initiation
- Longitudinal tracking of development versus performance metrics
- Integration with HRIS and learning platforms (e.g., LMS, LinkedIn Learning)
- Custom report design and generation
Pricing
Qualtrics 360 Caters to
- StartUps
- SMEs
- Agencies
- Enterprises
NPS Software Buyer's Guide
Choosing NPS Software depends less on finding the most capable product than the one matching how your team already works. Read on for the capabilities that matter, who tends to buy, how pricing works, and how to test properly.
What is NPS Software?
NPS Software helps teams keep the records, scheduling and billing behind nps work in a single place instead of scattered files. Most of the benefit comes from holding one current record rather than several partial ones kept by different people. Good options are approachable on day one and still adequate a year later, which is a harder balance than it sounds.
Key features to look for in NPS Software
The right feature set depends on your situation, but capable NPS Software options generally cover the following.
- Records and profiles built around nps work
- Scheduling and capacity planning
- Workflow stages matching how nps operations actually run
- Invoicing and payment handling
- Document storage and compliance records
- Customer and contact communication
- Reporting on the measures that matter in nps work
- Role based access for different staff types
Benefits of using NPS Software
The practical benefits of NPS Software suited to your process generally include:
- Workflows that match nps operations instead of a generic process
- Less adaptation of general purpose software to a specialist job
- Records and terminology that fit the field
- Compliance and record keeping handled in one place
- Reporting on measures that are actually relevant
Who uses NPS Software?
NPS Software is used by owners and managers in nps work, administrative staff, and the frontline teams delivering it. Scale matters less than process fit, since a product built around a different workflow will fight you regardless of size.
How to choose the right NPS Software
These are the practical considerations when comparing NPS Software:
- How closely the workflow matches your own nps operation
- Whether sector specific compliance requirements are covered
- The size of operation the product is genuinely designed for
- Data migration from whatever you use today
- How responsive the vendor is to requests specific to this field
Run a short trial on actual work with the actual users. Demos are built to succeed; your own cases are not.
How much does NPS Software cost?
The common model is a monthly per user or per location fee, tiered against operation size. Costs commonly run higher than general software, which is what a specialist market usually looks like. Price it against next year’s volume, and verify which features you need are actually included at that tier.
FAQs of NPS Software
NPS Software exists to run the admin behind nps work, from records and bookings through to billing and compliance evidence.
You can use a general tool, but you will rebuild the nps parts by hand that NPS Software covers out of the box.
NPS Software products are often designed around a particular scale, so ask directly what size of nps operation the typical customer runs.
Before committing to NPS Software, get specifics on what it imports from your existing nps data and what you will re enter by hand.
Expect monthly per user or per location pricing for NPS Software, with a premium over generic tools that reflects the smaller nps market.
Evaluate NPS Software against actual nps work and let the eventual daily users lead that trial.