SurveySensum

SurveySensum is a customer experience platform covering Net Promoter Score, Customer Effort Score and customer satisfaction survey software, with website, in-app and employee feedback tools, a survey builder, distribution and dashboard tools, and an AI-powered market research platform alongside.

Publishing annual costs plainly is unusual in this category and worth noting on its own, because experience platforms almost universally hide pricing behind a sales process. Stating that the Starter tier is $3,600 per year with 12,000 responses lets a buyer determine fit in a minute rather than after three calls.

Response volume as the pricing unit is the right measure and the number to check against your own programme before committing. Twelve thousand responses sounds generous until you calculate it properly: surveying customers after every support interaction in a business handling a few hundred contacts a week will exhaust it well before the year ends, and understanding your own response volume is the single most useful preparation for a purchase in this category.

Cloud hosting in the customer's own country is published as a capability, alongside full compliance with HIPAA, GDPR, SOC 2 and ISO 27001, and personally identifiable information anonymisation. Data residency matters here more than in most software, because survey responses frequently contain personal information volunteered in free text, and open-text answers are much harder to govern than structured fields.

The regional focus is evident in published material covering customer experience in India and events scheduled across Indian, Indonesian and Singaporean time zones, which suggests genuine support presence in Asian markets rather than a single Western time zone.

Support services are offered as priced additions covering integration with new platforms, dashboard creation and reporting.

Pricing is published across three plans. Starter CX is $3,600 per year with 12,000 responses, and Self-Serve CX is $6,000 per year.