SentiSum

SentiSum reads and scores every customer conversation in full, human or AI, with no sampling, and reports what to fix, where the business is leaking and what each fix is worth in dollars.

No sampling is the technically important claim. Traditional quality assurance reviews a few percent of contacts chosen more or less arbitrarily, so the conclusions describe that sample rather than the operation, and a systematic failure occurring in three percent of contacts is statistically likely to be missed entirely.

Attaching a dollar figure to each failure is the part that changes what happens next. An experience insight competes for attention against every other priority, and one that arrives priced can be ranked against them, which is why most CX findings never reach a roadmap. SentiSum delivers root cause for why every ticket exists, the cost of each failure, and routing to the team that can fix it.

Its diagnosis of the underlying problem is that feedback sits siloed across tools and teams, with surveys, tickets, reviews, social posts and CRM notes living in different platforms under different owners. SentiSum positions itself as the intelligence layer above all of them, reading tickets from Zendesk, calls from NICE, chats from Intercom and AI agent conversations alike, classifying by taxonomy, cost impact, escalation risk and root cause. Pricing is published, from 60,000 dollars.