Zendesk Guide
What is Zendesk Guide?
Zendesk Guide is the knowledge base component of the Zendesk Suite, giving support teams a place to write, organize, and publish help center articles alongside their ticketing and messaging tools. It powers categories, sections, and articles in a searchable customer facing help center, and includes AI powered search with a generative Quick answer box on higher tiers.
Guide is not sold as a standalone product. It is bundled into Suite Team and above, starting at $55 per agent per month billed annually, with Suite Professional at $115 and Suite Enterprise priced by quote. Higher tiers add more help centers, AI writing tools, and advanced routing. A 14 day free trial with Suite Professional features is available.
Key Features of Zendesk Guide
Here are the powerful features that make Zendesk Guide stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Categories, sections, and articles content structure
- AI powered help center search
- Generative Quick answer box on Professional and Enterprise
- Customer portal for ticket tracking
- Community forums via Gather
- Custom themes and branding
- Multiple help centers on higher tiers
- Agent workflows for article creation and flagging
- Full integration with Zendesk Suite ticketing
Zendesk Guide Pricing
Here are the pricing plans for Zendesk Guide. Choose the plan that best fits your requirements and budget.
Suite Team
$55/agent/month
1 help center
Billed annually ($69/agent/month billed monthly); includes knowledge base, AI agents, ticketing, omnichannel routing
Suite Professional
$115/agent/month
Up to 5 help centers
Billed annually; adds admin copilot, app builder, AI writing tools, skills-based routing, quick reports
Suite Enterprise
Custom
Up to 300 help centers
Adds intelligent triage, generative AI for voice, approval workflows, sandbox environment, custom agent roles
Zendesk Guide Specifications
Get a closer look at the technical specifications and system requirements for Zendesk Guide. Find out if it's compatible with your operating system and other software.
- cloud based
- web app
- startups
- smes
- agencies
- enterprises
- phone
- live support
- training
- tickets
Zendesk Guide Videos
Zendesk Guide Screenshots
Overall Zendesk Guide Reviews
Here's our unbiased review of Zendesk Guide. Discover how our team of experts rates its features, ease of use, customer support, and other aspects that contribute to its overall appeal.