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DoneDone

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Simple shared inbox and issue tracker for support, product and dev teams

Bug Tracking Software
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  • Deployment Cloud Based
  • Starting price $45
  • Free trial Available
  • Best for Freelancers, Startups, SMEs

What is DoneDone?

DoneDone is a straightforward issue tracking and shared inbox tool aimed at small product, development and customer support teams. It combines a Trello-like Kanban board for managing tasks and bugs with a shared mailbox that converts incoming support emails into tickets automatically, letting teams manage projects and customer conversations from one place.

DoneDone offers custom workflows with configurable stages, custom fields, sub-tasks, and unlimited history tracking on every plan. The higher Pro tier adds a white-label customer facing ticket portal, API access, and webhooks. Both plans include unlimited projects and tasks, mobile apps, and a 14-day free trial with no credit card required.

Key Features of DoneDone

DoneDone lists 10 documented features, including Shared team inbox that converts emails into tickets, Kanban board view for tasks and bugs and Custom workflows with configurable stages. The list below covers what the product does rather than how it is marketed.

  • Shared team inbox that converts emails into tickets
  • Kanban board view for tasks and bugs
  • Custom workflows with configurable stages
  • Custom fields and unlimited history tracking
  • Sub-tasks and checklists
  • White-label customer ticket portal (Pro)
  • API access and webhooks (Pro)
  • Saved replies and auto-responders
  • Mobile apps
  • Combines issue tracking with customer support

DoneDone Pricing

DoneDone lists 2 plans, from $45 to $89.

Startup

$45

per month on the annual billing period

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Includes four user seats, and is priced at $49 on the monthly billing period.

Professional

$89

per month on the annual billing period

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Includes eight user seats, and is priced at $99 on the monthly billing period.

DoneDone Specifications

DoneDone is available on web app and has iOS and Android apps. It offers an API and has a free trial.

Deployment
  • Cloud Based
Billing cycle
Monthly
Desktop
  • Web App
Mobile
  • iOS
  • Android
Languages
  • English
Built for
  • Freelancers
  • Startups
  • SMEs
  • Agencies
Support
  • Email
  • Tickets
  • Training
Integrations
Gmail, Outlook, Zapier, API, Webhooks
Public API
Yes
Free trial
Yes
Free plan
No
Runs in browser
Yes
Customisable
Yes
Website
donedone.com

DoneDone Videos

DoneDone Screenshots

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DoneDone Reviews

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DoneDone FAQs

No, DoneDone does not offer a permanent free plan, but it provides a 14-day free trial with no credit card required.

Pro supports more users and mailboxes and adds a white-label customer ticket portal, API access, and webhooks that are not included in Starter.

Yes, DoneDone combines a shared email inbox for support tickets with Kanban-style issue and task tracking.

Yes, DoneDone provides mobile and tablet support for managing tasks and tickets on the go.

The Pro plan allows unlimited guest users in addition to its base of up to 8 paid users.