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YouTrack

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JetBrains issue tracker and project management tool with agile boards and helpdesk

Bug Tracking Software Issue Tracking Software
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  • Deployment Cloud Based, On Premises
  • Starting price Free
  • Free trial Available
  • Best for Startups, SMEs, Agencies

What is YouTrack?

YouTrack is JetBrains' issue tracking and project management tool, combining agile Scrum and Kanban boards, customizable workflows written in JavaScript, built-in time tracking, and a knowledge base into a single platform. It also includes a Helpdesk module for handling support tickets from non-technical requesters alongside development issues.

YouTrack Cloud is free for teams of up to 10 users with the full feature set except a custom logo, and paid subscriptions for 11 or more users start around $4.50 per user per month on annual billing, dropping further as team size grows. A self-hosted YouTrack Server edition is also available, and a 14 day free trial covers up to 100 users with no credit card required.

Key Features of YouTrack

YouTrack lists 10 documented features, including Scrum and Kanban agile boards with swimlanes, Customizable JavaScript workflow rules and Built-in time tracking and reporting. The list below covers what the product does rather than how it is marketed.

  • Scrum and Kanban agile boards with swimlanes
  • Customizable JavaScript workflow rules
  • Built-in time tracking and reporting
  • Helpdesk module for support ticket handling
  • Knowledge base and articles
  • Custom fields and issue templates
  • Burndown charts and custom report builder
  • AI Assistant with free usage credits
  • REST API for integrations
  • Self-hosted YouTrack Server option

YouTrack Pricing

YouTrack lists 3 plans. One is free; the rest are quoted on request.

Free (Cloud)

Free

Up to 10 users, 3 helpdesk agents

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30GB storage, full feature set except custom logo

Paid Cloud (11+ users)

From $4.50/user/month

11+ users, billed annually (from $5.40/user/month billed monthly)

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Price decreases with scale to about $1.53/user/month at 10,000 users; 3GB storage per user; Helpdesk add-on $5.50/agent/month annual for 4+ agents

YouTrack Server

Custom

Self-hosted, user packs starting from 15 users

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Perpetual/subscription user packs scaling up through 2,000+ users; Helpdesk free for up to 3 agents

YouTrack Specifications

YouTrack is available on web app. It offers an API, has a free trial and has a free plan.

Deployment
  • Cloud Based
  • On Premises
Billing cycle
Monthly
Desktop
  • Web App
Languages
  • English
Built for
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Support
  • Email
  • Tickets
  • Training
Integrations
Slack, GitHub, GitLab, Bitbucket, Jenkins, TeamCity, JetBrains IDEs, Zendesk
Public API
Yes
Free trial
Yes
Free plan
Yes
Runs in browser
Yes
Customisable
Yes
Website
jetbrains.com

YouTrack Screenshots

YouTrack screenshot 1

YouTrack Reviews

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YouTrack FAQs

Yes, YouTrack Cloud is free for teams of up to 10 users and 3 helpdesk agents, with the full feature set except a custom logo.

Paid Cloud subscriptions start at about $4.50 per user per month billed annually for 11 or more users, with the per-user price decreasing as the team grows.

Yes, YouTrack Server is a self-hosted edition sold in user packs starting from 15 users, separate from YouTrack Cloud.

Yes, YouTrack Helpdesk is free for up to 3 support agents with unlimited reporters, and paid plans apply from 4 or more agents.

Yes, YouTrack lets teams write custom workflow rules in JavaScript that trigger automatically on issue changes.