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YouTrack

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What is YouTrack?

YouTrack is JetBrains' issue tracking and project management tool, combining agile Scrum and Kanban boards, customizable workflows written in JavaScript, built-in time tracking, and a knowledge base into a single platform. It also includes a Helpdesk module for handling support tickets from non-technical requesters alongside development issues.

YouTrack Cloud is free for teams of up to 10 users with the full feature set except a custom logo, and paid subscriptions for 11 or more users start around $4.50 per user per month on annual billing, dropping further as team size grows. A self-hosted YouTrack Server edition is also available, and a 14 day free trial covers up to 100 users with no credit card required.

Key Features of YouTrack

Here are the powerful features that make YouTrack stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Scrum and Kanban agile boards with swimlanes
  • Customizable JavaScript workflow rules
  • Built-in time tracking and reporting
  • Helpdesk module for support ticket handling
  • Knowledge base and articles
  • Custom fields and issue templates
  • Burndown charts and custom report builder
  • AI Assistant with free usage credits
  • REST API for integrations
  • Self-hosted YouTrack Server option

YouTrack Pricing

Here are the pricing plans for YouTrack. Choose the plan that best fits your requirements and budget.

Free (Cloud)

Free

Up to 10 users, 3 helpdesk agents

Free Trial

30GB storage, full feature set except custom logo

Paid Cloud (11+ users)

From $4.50/user/month

11+ users, billed annually (from $5.40/user/month billed monthly)

Free Trial

Price decreases with scale to about $1.53/user/month at 10,000 users; 3GB storage per user; Helpdesk add-on $5.50/agent/month annual for 4+ agents

YouTrack Server

Custom

Self-hosted, user packs starting from 15 users

Free Trial

Perpetual/subscription user packs scaling up through 2,000+ users; Helpdesk free for up to 3 agents

YouTrack Specifications

Get a closer look at the technical specifications and system requirements for YouTrack. Find out if it's compatible with your operating system and other software.

Software Tagline :
JetBrains issue tracker and project management tool with agile boards and helpdesk
Deployment :
  • cloud based
  • on premises
Subscription Plan :
monthly
Desktop Platforms :
  • web app
Mobile Platforms :
Language Support :
english
Target Audience :
  • startups
  • smes
  • agencies
  • enterprises
Available Support :
  • email
  • tickets
  • training
Integrations :
Slack, GitHub, GitLab, Bitbucket, Jenkins, TeamCity, JetBrains IDEs, Zendesk
Product Url :
https://www.jetbrains.com/youtrack/
API Available :
Yes
Free Trial Available :
Yes
Run On Mobile Browser :
Yes
Free Plan Available :
Yes
Customization Available :
Yes

YouTrack Screenshots

Overall YouTrack Reviews

Here's our unbiased review of YouTrack. Discover how our team of experts rates its features, ease of use, customer support, and other aspects that contribute to its overall appeal.

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YouTrack Pros and Cons

YouTrack FAQs

Yes, YouTrack Cloud is free for teams of up to 10 users and 3 helpdesk agents, with the full feature set except a custom logo.

Paid Cloud subscriptions start at about $4.50 per user per month billed annually for 11 or more users, with the per-user price decreasing as the team grows.

Yes, YouTrack Server is a self-hosted edition sold in user packs starting from 15 users, separate from YouTrack Cloud.

Yes, YouTrack Helpdesk is free for up to 3 support agents with unlimited reporters, and paid plans apply from 4 or more agents.

Yes, YouTrack lets teams write custom workflow rules in JavaScript that trigger automatically on issue changes.