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Acefone

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Cloud telephony and contact center platform offering IVR, virtual numbers, and omnichannel communication tools

Cloud Telephony Software
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  • Deployment Cloud Based
  • Starting price INR 1,599
  • Free trial Available
  • Best for Startups, SMEs, Agencies

What is Acefone?

Acefone is a cloud communication provider headquartered in Gurugram, India, with additional offices in the United Kingdom, founded in 2019 and serving over 2,000 businesses across 65+ countries including brands like Uber and Cipla. In February 2025 it absorbed the Servetel brand, unifying both companies under the Acefone name. Its platform covers IVR, virtual and toll free numbers, cloud contact centers, and number masking.

Acefone's Contact Center Studio pricing in India starts with Professional and Ultra tiers priced per user per month with seat minimums, plus a custom priced Enterprise tier. Add ons cover WhatsApp messaging, extra channels, advanced security, and extended call recording retention, each billed separately from the base per seat price.

Key Features of Acefone

Acefone lists 10 documented features, including Cloud based IVR with text to speech and multilingual support, Inbound and outbound cloud contact center and Virtual, toll free, and DID numbers. The list below covers what the product does rather than how it is marketed.

  • Cloud based IVR with text to speech and multilingual support
  • Inbound and outbound cloud contact center
  • Virtual, toll free, and DID numbers
  • Call recording with configurable retention periods
  • CRM integrations including Zoho, Salesforce, and HubSpot
  • WhatsApp Business API add on
  • Real time analytics and reporting dashboards
  • API access for custom workflows
  • Number masking for privacy protected calling
  • Mobile and desktop apps for agents

Acefone Pricing

Acefone lists 2 plans, from ₹1,599 to ₹1,999.

Professional

INR 1,599

per user / per month, minimum 6 seats

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Inbound contact center with 3 month call recording, standard permission roles, 24×7 chat support and 16×5 call support.

Ultra

INR 1,999

per user / per month, minimum 5 seats

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Complete contact center; add-ons such as WhatsApp at INR 200 per seat per month and extra channels at INR 600 per channel are priced separately.

Acefone Specifications

Acefone is available on web app and has iOS and Android apps. It offers an API and has a free trial.

Deployment
  • Cloud Based
Billing cycle
Monthly
Desktop
  • Web App
Mobile
  • iOS
  • Android
Languages
  • English
Built for
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Support
  • Email
  • Phone
  • Live Support
  • Tickets
Integrations
Zoho, Salesforce, HubSpot, Freshdesk, Zapier, WhatsApp Business API
Public API
Yes
Free trial
Yes
Free plan
No
Runs in browser
Yes
Customisable
Yes
Website
acefone.com

Acefone Videos

Acefone Screenshots

Acefone screenshot 1

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Acefone FAQs

The Professional tier of Acefone's Contact Center Studio starts at ₹1,599 per user per month in India, with a minimum of 6 seats.

Yes, Acefone offers a free trial and demo of its platform before requiring a paid subscription.

Servetel rebranded fully to Acefone in February 2025, so Acefone now operates what was previously the Servetel product line.

Yes, WhatsApp is a paid add on at ₹200 per seat per month on top of the base contact center plan.

Acefone is headquartered in Gurugram, India, with an additional office in Kent, England.