Gladly
VerifiedCustomer service platform built around people, not tickets, with voice natively included.
- Deployment Cloud Based
- Starting price Custom
- Free trial Not offered
- Best for Enterprises
What is Gladly?
Gladly is a customer service platform built around a single, lifelong conversation with each customer instead of a queue of disconnected tickets. Voice, chat, email, SMS, and social messaging are all natively supported in one agent view, and the platform can route VIP customers to a dedicated agent or team for consistent, personalized service. Gladly's AI can automatically resolve routine requests like order status and returns, handing off to a human agent for anything more complex.
Gladly does not publish self-serve pricing; the company positions itself for larger, voice-heavy consumer brands and directs all prospective customers to a live product tour or demo for a custom quote. Publicly referenced customers include Crate and Barrel, Nordstrom, and Breeze Airways. Because pricing details are not disclosed on the official site, cost and trial terms should be confirmed directly with Gladly's sales team.
Key Features of Gladly
Gladly lists 8 documented features, including Single, lifelong customer conversation timeline instead of ticket queues, Natively built-in voice support with no third party integration required and AI that automatically resolves orders, returns, and common questions. The list below covers what the product does rather than how it is marketed.
- Single, lifelong customer conversation timeline instead of ticket queues
- Natively built-in voice support with no third party integration required
- AI that automatically resolves orders, returns, and common questions
- VIP customer routing to dedicated agents or teams
- Support across voice, email, chat, SMS, and social messaging
- Workflow automation and knowledge base integration
- Reporting and performance analytics
- People-centric architecture built around customer identity
Gladly Pricing
Gladly lists 1 plan without published figures. Pricing is quoted on request.
Custom
Custom
Contact sales / schedule a live tour
No public self-serve pricing is listed; enterprise, quote-based model typically involving minimum seat commitments
Gladly Specifications
Gladly is available on web app. It offers an API.
- cloud based
- web app
- enterprises
- phone
- live support
- tickets
- training
Gladly Videos
Gladly Screenshots
Alternatives of Gladly
Other Customer Service software products listed on SocialAtoZ, each with its own pricing and feature detail to compare against Gladly.
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Other Customer Service software products listed on SocialAtoZ.
