LiveAgent
VerifiedOmnichannel help desk and live chat software with a built-in call center and AI automation.
See all screenshots - Deployment Cloud Based
- Starting price $15
- Free trial Available
- Best for Freelancers, Startups, SMEs
What is LiveAgent?
LiveAgent is a help desk and live chat platform built by Quality Unit, a company based in Bratislava, Slovakia. It brings email, live chat, social messaging, and an inbound call center with IVR into one shared agent dashboard, along with more than 175 support related features. An AI Answer Assistant drafts context aware replies from ticket history and the knowledge base, while automation rules handle routing, tagging, and SLA tracking.
LiveAgent is priced per agent per month across four tiers, Small, Medium, Large, and Enterprise, each available on monthly or discounted annual billing, plus a 30 day free trial with no credit card required. There is no permanent free plan. The platform connects with more than 200 tools, including Shopify, WooCommerce, Salesforce, and messaging apps like WhatsApp and Viber.
Key Features of LiveAgent
LiveAgent lists 9 documented features, including Unified ticketing across email, live chat, and social channels, Built-in inbound call center with IVR and AI Answer Assistant and AI chatbot for automated replies. The list below covers what the product does rather than how it is marketed.
- Unified ticketing across email, live chat, and social channels
- Built-in inbound call center with IVR
- AI Answer Assistant and AI chatbot for automated replies
- Knowledge base and customer self-service portal
- Automated ticket routing and SLA tracking
- Proactive chat invitations and agent ratings
- Gamification tools for agent performance
- 200+ integrations including Shopify, WooCommerce, and Salesforce
- Real-time reporting and analytics
LiveAgent Pricing
LiveAgent lists 4 plans, from $15 to $69.
Small business
$15
per agent/month, billed annually
Affordable ticketing for smaller support teams with free AI agents; a new user promotion lists $10 until January 1st, 2027.
Medium business
$29
per agent/month, billed annually
Versatile plan for full scale customer support; a new user promotion lists $19 until January 1st, 2027.
Large business
$49
per agent/month, billed annually
All inclusive plan with all features and capabilities; a new user promotion lists $33 until January 1st, 2027.
Enterprise
$69
per agent/month, billed annually
Full scale solution with extra support and exclusive services; a new user promotion lists $46 until January 1st, 2027.
LiveAgent Specifications
LiveAgent is available on web app and has iOS and Android apps. It offers an API and has a free trial.
- Deployment
- Cloud Based
- Billing cycle
- Yearly
- Desktop
- Web App
- Mobile
- iOS
- Android
- Languages
- English
- Built for
- Freelancers
- Startups
- SMEs
- Agencies
- Enterprises
- Support
- Phone
- Live Support
- Tickets
- Training
- Integrations
- Shopify, WooCommerce, Magento, Salesforce, Slack, WhatsApp, Facebook, Instagram, Viber, Telegram, Mailchimp, Zapier
- Public API
- Yes
- Free trial
- Yes
- Free plan
- No
- Runs in browser
- Yes
- Customisable
- Yes
- Website
- liveagent.com
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