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Mailchimp

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Email and SMS marketing platform for creating, automating, and tracking campaigns

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  • Deployment Cloud Based
  • Starting price Free
  • Free trial Available
  • Best for Freelancers, Startups, SMEs

What is Mailchimp?

Mailchimp is an email and SMS marketing platform owned by Intuit, used by businesses to create, send, and track marketing campaigns. It provides a drag and drop email builder, pre-designed templates, audience segmentation, and marketing automation flows that trigger messages based on customer behavior. The platform also includes landing pages, sign-up forms, a built-in marketing CRM, and generative AI tools for writing subject lines and campaign copy.

Beyond email, Mailchimp supports SMS marketing, retargeting ads, transactional emails, and reporting on opens, clicks, and revenue. It connects with over 300 third-party applications, including Shopify, WooCommerce, WordPress, and Salesforce, making it popular with small businesses, ecommerce stores, and marketing teams that want campaign creation and audience management in one platform.

Key Features of Mailchimp

Mailchimp lists 10 documented features, including Drag-and-drop email builder with pre-designed templates, Marketing automation flows triggered by customer behavior and Audience segmentation and tagging. The list below covers what the product does rather than how it is marketed.

  • Drag-and-drop email builder with pre-designed templates
  • Marketing automation flows triggered by customer behavior
  • Audience segmentation and tagging
  • Landing pages and sign-up forms
  • SMS marketing (add-on/included depending on plan)
  • A/B and multivariate testing
  • Generative AI content and subject line assistance
  • Built-in marketing CRM and customer profiles
  • Campaign performance analytics and reporting
  • 300+ native integrations including Shopify, WooCommerce, WordPress, and Salesforce

Mailchimp Pricing

Mailchimp lists 4 plans, starting free and running to $350.

Free

Free

Up to 250 contacts, 500 emails/month (250/day)

1 user seat, 1 audience, basic templates, single-step welcome automation, basic reporting, email support for first 30 days only

Essentials

$13/month

Starts at 500 contacts, scales up to 50,000; monthly sends = 10x contact limit

3 user seats, 3 audiences, A/B testing, branded templates, 4-step automation flows, 24/7 chat and email support. Price increases as contact count grows.

Standard

$20/month

Starts at 500 contacts, scales up to 100,000; monthly sends = 12x contact limit (minimum 6,000/month)

5 user seats, 5 audiences, advanced automation (up to 200 flows), predictive segmentation, multivariate testing, custom-coded templates. Price increases as contact count grows.

Premium

$350/month

Starts at 10,000 contacts, scales up to 200,000; monthly sends = 15x contact limit (up to 150,000/month)

Unlimited user seats and audiences, phone and priority support, dedicated onboarding specialist, advanced multivariate testing. Price increases as contact count grows, up to roughly $1,600/month at 200,000 contacts.

Mailchimp Specifications

Mailchimp is available on web app and has iOS and Android apps. It offers an API, has a free trial and has a free plan.

Deployment
  • Cloud Based
Billing cycle
Monthly
Desktop
  • Web App
Mobile
  • iOS
  • Android
Languages
  • English
Built for
  • Freelancers
  • Startups
  • SMEs
  • Agencies
Support
  • Email
  • Live Support
  • Phone
Integrations
Over 300 native integrations, including Shopify, WooCommerce, WordPress, Salesforce, Canva, Zapier, Meta/Facebook, Google, Squarespace, and QuickBooks.
Public API
Yes
Free trial
Yes
Free plan
Yes
Runs in browser
Yes
Customisable
Yes
Website
mailchimp.com

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Mailchimp Comparisons

Side by side comparisons of Mailchimp against 3 other Email Marketing Software options listed here.

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Mailchimp FAQs

Yes. Mailchimp offers a Free plan limited to 250 contacts and 500 email sends per month (250 per day), with 1 user seat and basic templates. Paid plans are required for automation flows beyond a single welcome email, A/B testing, and higher send volumes.

Paid plans start at Essentials for around $13/month (500 contacts), Standard around $20/month (500 contacts), and Premium starting around $350/month (10,000 contacts). Prices scale up as your contact count grows, and all paid plans offer a 14-day free trial.

Unsubscribed and non-subscribed contacts can still count toward your plan's contact limit unless you manually archive them, which can increase your effective monthly cost beyond the advertised base price.

Mailchimp connects natively with over 300 apps, including Shopify, WooCommerce, WordPress, Salesforce, Canva, and Zapier, which extends connectivity to thousands of additional apps.

Phone support is only included with the Premium plan. Essentials and Standard plans get 24/7 chat and email support, while Free plan users get email support for the first 30 days only, after which they can use the Mailchimp Assistant chatbot.

Yes. SMS marketing is available as an add-on starting on the Essentials plan and is more deeply integrated into automation flows on the Standard and Premium plans.