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inSided (Gainsight)

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Customer success community platform, acquired by Gainsight and now part of Digital Hub.

Community Platforms and Solutions Social Network Software
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  • Deployment Cloud Based
  • Starting price Custom
  • Free trial Not offered
  • Best for SMEs, Agencies, Enterprises

What is inSided (Gainsight)?

inSided was an Amsterdam founded customer success community platform combining peer to peer discussions, a knowledge base and product feedback or ideation tools, used to drive product adoption, reduce support tickets and build customer advocacy. Gainsight acquired inSided in 2021, and the product is now marketed as Gainsight Customer Communities, part of Gainsight's broader Digital Hub offering.

The insided.com domain now redirects to a Gainsight owned page. Neither inSided nor Gainsight publishes pricing publicly for Customer Communities; organizations must request a custom quote through a sales demo. The platform integrates with tools such as Zendesk, Salesforce, Mixpanel and Gainsight's core customer success software for a combined view of support and community activity.

Key Features of inSided (Gainsight)

inSided (Gainsight) lists 8 documented features, including Peer to peer discussion forums, Knowledge base and support portal content and Product feedback, ideation and roadmap voting. The list below covers what the product does rather than how it is marketed.

  • Peer to peer discussion forums
  • Knowledge base and support portal content
  • Product feedback, ideation and roadmap voting
  • Gamification to promote engagement
  • Rich text editor with embedded video and media
  • Segmented user groups and events
  • Integration with Gainsight customer success platform
  • Integrations with Zendesk, Salesforce and Mixpanel

inSided (Gainsight) Pricing

inSided (Gainsight) lists 1 plan without published figures. Pricing is quoted on request.

Custom

Custom

Not publicly specified

Request pricing

No public pricing; requires a sales demo and custom quote as part of Gainsight Customer Communities / Digital Hub

inSided (Gainsight) Specifications

inSided (Gainsight) is available on web app.

Deployment
  • Cloud Based
Billing cycle
Yearly
Desktop
  • Web App
Languages
  • English
Built for
  • SMEs
  • Agencies
  • Enterprises
Support
  • Email
  • Tickets
  • Training
Integrations
Zendesk, Salesforce, Mixpanel, Gainsight, Skilljar
Public API
No
Free trial
No
Free plan
No
Runs in browser
Yes
Customisable
Yes
Website
insided.com

inSided (Gainsight) Videos

inSided (Gainsight) Screenshots

inSided (Gainsight) screenshot 1

inSided (Gainsight) Reviews

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inSided (Gainsight) FAQs

No, Gainsight acquired inSided in 2021 and the insided.com domain now redirects to a Gainsight owned page; the product is sold as Gainsight Customer Communities.

Pricing is not published publicly. Organizations need to go through a sales demo to receive a custom quote.

inSided helped companies build customer success communities combining discussion forums, a knowledge base, and product feedback or ideation tools.

Yes, it integrates with tools such as Zendesk, Salesforce, Mixpanel and Skilljar, plus Gainsight's own customer success platform.

inSided was originally founded in Amsterdam, Netherlands, before being acquired by the US based company Gainsight.