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Khoros

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Enterprise social media management, customer care and online community platform

Community Platforms and Solutions Social CRM Software
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  • Deployment Cloud Based
  • Starting price Custom
  • Free trial Not offered
  • Best for Agencies, Enterprises

What is Khoros?

Khoros is an enterprise customer engagement platform combining social media management, social listening, unified customer care, and online community software, historically used by large, complex brands to manage conversations at scale. The company's website now redirects to khoros.ai and its footer identifies it as "Powered by IgniteTech," indicating Khoros operates under new ownership following a change in corporate structure.

Khoros does not publish pricing; its modules for care, communities, and social/marketing are quoted individually based on seats, message volume, and community size, typically requiring a sales conversation rather than a self-serve signup. The platform includes AI-assisted tagging, sentiment analysis, and workflow routing aimed at agencies and enterprise support and marketing teams.

Key Features of Khoros

Khoros lists 8 documented features, including Multi-network social publishing and scheduling, Social listening and sentiment analysis and Unified customer care inbox across social, messaging and chat. The list below covers what the product does rather than how it is marketed.

  • Multi-network social publishing and scheduling
  • Social listening and sentiment analysis
  • Unified customer care inbox across social, messaging and chat
  • Online community platform
  • AI-assisted conversation tagging and summarization
  • Crisis and volume spike detection
  • Workflow automation and smart routing
  • Analytics and reporting dashboards

Khoros Pricing

Khoros lists 3 plans without published figures. Pricing is quoted on request.

Khoros Care

Custom

per agent seat

Request pricing

Reported annual contract values commonly $60,000-$150,000 for 10-25 seats, higher for larger teams; requires custom quote.

Khoros Communities

Custom

per registered users

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Reported annual contract values commonly $75,000-$200,000 for communities of 10,000-50,000 users; requires custom quote.

Khoros Marketing

Custom

per user seat

Request pricing

Social media management and publishing module, priced separately from Care and Communities.

Khoros Specifications

Khoros is available on web app and has iOS and Android apps. It offers an API.

Deployment
  • Cloud Based
Billing cycle
Yearly
Desktop
  • Web App
Mobile
  • iOS
  • Android
Languages
  • English
Built for
  • Agencies
  • Enterprises
Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Integrations
Facebook, Instagram, X (Twitter), WhatsApp, Salesforce, Zendesk
Public API
Yes
Free trial
No
Free plan
No
Runs in browser
Yes
Customisable
Yes
Website
khoros.com

Khoros Videos

Khoros Screenshots

Khoros screenshot 1

Khoros Comparisons

Side by side comparisons of Khoros against 3 other Social CRM Software options listed here.

Khoros
Meltwater
VS
Khoros
Nextiva
VS
Khoros
Sendible
VS

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Khoros FAQs

No, Khoros requires prospective customers to schedule a call to receive a custom quote; no plan prices are published.

The khoros.com domain now redirects to khoros.ai, and the site footer states it is "Powered by IgniteTech," indicating a change in corporate ownership.

No self-serve free trial is available; Khoros sells through a sales and demo process.

Khoros sells modular products including Khoros Care (customer service), Khoros Communities (online communities), and Khoros Marketing (social media management).

Khoros is aimed at large, complex brands and agencies managing high-volume social and community engagement.