Khoros
What is Khoros?
Khoros is an enterprise customer engagement platform combining social media management, social listening, unified customer care, and online community software, historically used by large, complex brands to manage conversations at scale. The company's website now redirects to khoros.ai and its footer identifies it as "Powered by IgniteTech," indicating Khoros operates under new ownership following a change in corporate structure.
Khoros does not publish pricing; its modules for care, communities, and social/marketing are quoted individually based on seats, message volume, and community size, typically requiring a sales conversation rather than a self-serve signup. The platform includes AI-assisted tagging, sentiment analysis, and workflow routing aimed at agencies and enterprise support and marketing teams.
Key Features of Khoros
Here are the powerful features that make Khoros stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Multi-network social publishing and scheduling
- Social listening and sentiment analysis
- Unified customer care inbox across social, messaging and chat
- Online community platform
- AI-assisted conversation tagging and summarization
- Crisis and volume spike detection
- Workflow automation and smart routing
- Analytics and reporting dashboards
Khoros Pricing
Here are the pricing plans for Khoros. Choose the plan that best fits your requirements and budget.
Khoros Care
Custom
per agent seat
Reported annual contract values commonly $60,000-$150,000 for 10-25 seats, higher for larger teams; requires custom quote.
Khoros Communities
Custom
per registered users
Reported annual contract values commonly $75,000-$200,000 for communities of 10,000-50,000 users; requires custom quote.
Khoros Marketing
Custom
per user seat
Social media management and publishing module, priced separately from Care and Communities.
Khoros Specifications
Get a closer look at the technical specifications and system requirements for Khoros. Find out if it's compatible with your operating system and other software.
- cloud based
- web app
- ios
- android
- agencies
- enterprises
- phone
- live support
- training
- tickets
Khoros Videos
Khoros Screenshots
Alternatives of Khoros
AlternativesExplore alternative software options that can fulfill similar requirements as Khoros. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
Social media management platform for agencies and brands to schedule, publish, monitor, and report on social content at scale
AI-native unified customer experience management platform for social media, marketing, customer service, and insights
Khoros Comparisons
Compare Khoros with other similar options available. Explore the key differences to see why it's the top choice for businesses and individuals.
Overall Khoros Reviews
Here's our unbiased review of Khoros. Discover how our team of experts rates its features, ease of use, customer support, and other aspects that contribute to its overall appeal.