Best ServiceNow Marketplace Apps

Ivanti provides autonomous endpoint management covering device discovery and inventory, patch management, exposure and compliance tracking and self-healing operations, positioned around a continuously verified system of record for every endpoint an organisation manages.

Data authority is the claim Ivanti leads with and it identifies the real failure in endpoint management rather than a feature gap. Most organisations cannot say with confidence how many devices they have, which are patched and which fell out of policy last week, because the inventory is assembled from several tools that each see part of the estate and disagree.

Self-healing operations is the logical consequence of solving that first. An agent that can reliably tell a device is out of policy can also put it back, and the value of automated remediation depends entirely on the underlying record being trustworthy, which is why the order of those claims matters.

The exposure framing rather than a vulnerability count is the more useful metric for a security team, because a vulnerability present on a machine nobody uses is not the same risk as one on a finance director's laptop, and counting exposures rather than findings is how a team decides what to fix first. Ivanti publishes in eight languages. Rates are not published.

Jira is a project and issue tracking tool built by Atlassian for software development teams. It supports Scrum and Kanban boards, backlog management, sprint planning, and customizable workflows, and it connects directly to Confluence, Bitbucket, and thousands of Marketplace apps. Teams use it to plan work, track bugs, and report on progress across a single project or large cross team programs.

Jira Cloud offers a free plan for up to 10 users plus paid Standard, Premium, and Enterprise tiers billed per user per month, alongside a self-managed Data Center option for regulated environments. Reporting, automation rules, dashboards, and iOS and Android apps are available on paid tiers, with higher tiers unlocking cross-project planning, unlimited automation, and enterprise security controls.

PagerDuty is an operations platform covering incident management, on-call scheduling and escalation, automation, AI agents, status pages and PagerDuty Advance for generative AI, sold from a free tier through Professional and Business plans to enterprise incident management.

Publishing an outage cost calculator alongside the pricing is a shrewd piece of commercial design and it is also genuinely useful. It asks for incident frequency and duration and produces an estimated annual cost of operating without the platform, which reframes the purchase from a per-seat expense into a comparison against money already being lost.

Starting with a free tier for on-call and incident response in small teams is the distribution strategy underneath the enterprise business, since PagerDuty becomes standard through engineers who used it at a previous employer, and a free tier means a three-person team can adopt it before anyone signs anything.

Escalation policies are the mechanism the whole product rests on and their value is organisational rather than technical. Deciding in advance who is woken, after how long and who is woken next removes the worst moment of an outage, which is a person at three in the morning trying to work out who to call. Annual billing is stated at 16 percent off.