All-in-one CRM for sales, marketing and help desk teams, with a free forever edition
Best Online CRM Software
Online CRM software offers cloud-based tools for managing customer relationships and interactions. These solutions are used by businesses to streamline sales, marketing, and customer service processes, allowing for improved customer engagement and retention.
Key capabilities include:
- Contact and Lead Management
- Sales Pipeline Tracking
- Marketing Automation
- Customer Support and Ticketing
- Analytics and Reporting
- Integration with Other Business Tools
Online CRM software assists businesses by centralizing customer data, automating key processes, and providing insights into customer behavior. These platforms help manage the entire customer lifecycle, from lead generation to post-sale support.
To qualify for the Online CRM Software category, a product must:
- Provide tools for managing customer interactions and relationships online.
- Support sales, marketing, and customer service functions.
- Include analytics and integration capabilities with other business tools.
The core value proposition is enabling businesses to effectively manage and nurture customer relationships through a cloud-based platform that enhances sales, marketing, and support activities.
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Featured Software
List of 5 Best Softwares
Showing 1 - 5 of 5 products
Vtiger CRM is an all-in-one platform combining sales force automation, marketing automation, and help desk tools, aimed at small businesses through larger enterprise teams. Its free One Pilot edition supports up to 10 users, while paid One Growth, One Professional, One Enterprise, and One AI tiers add features such as sales playbooks, SLA-based ticketing, multi-currency support, and a built-in AI assistant.
Vtiger lets sales, marketing, and support teams work from a shared view of each customer, with tools for lead scoring, email campaigns, live chat, and work order management. A 15-day free trial is available without a credit card, and annual billing can reduce costs by up to 34 percent compared to paying monthly.
Read Vtiger CRM Reviews
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Explore various Keka features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Vtiger CRM Features- Sales pipeline and deal management
- Marketing automation and email campaigns
- Help desk with SLAs and social ticketing
- Sales playbooks and deal tracks
- Landing pages and web-to-lead forms
- Built-in AI assistant (Calculus AI)
- Multi-currency support
- Project and work order management
- Live chat
Pricing
Vtiger CRM Caters to
- StartUps
- SMEs
- Agencies
- Enterprises
All-in-one CRM combining sales, marketing automation, and helpdesk for small businesses
Agile CRM is an all-in-one customer relationship management platform that combines sales pipeline tracking, marketing automation, and a built-in helpdesk for small and growing businesses. It offers a free plan for up to 10 users alongside Starter, Regular, and Enterprise tiers that add features like two-way telephony, landing page building, gamification, and access controls as teams scale.
The platform is designed to replace multiple point solutions with one system for contacts, deals, email campaigns, and support tickets, and it connects with more than 50 third-party tools including Zapier, Mailchimp, and Twilio. A free trial requires no credit card, making it accessible for teams testing sales and marketing automation before committing to a paid plan.
Read Agile CRM Reviews
Explore additional details
Explore various Keka features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Agile CRM Features- Contact and deal management
- Email campaigns and marketing automation
- Web forms and landing page builder
- Helpdesk with groups, labels and canned responses
- Two-way telephony and call recording
- Appointment scheduling
- Gamification for sales teams
- Social media monitoring
- 50+ integrations including Zapier, Mailchimp and Twilio
Pricing
Agile CRM Caters to
- StartUps
- SMEs
- Agencies
- Enterprises
Cloud-based suite of CRM, project management, and invoicing apps for growing businesses
Apptivo is a cloud-based suite of business applications covering CRM, project management, invoicing, and field service, built for small and mid-sized companies looking to run sales, operations, and finance from one platform. The company is based in Fremont, California, and offers tiered plans from Lite through Enterprise, each unlocking more of its 60-plus integrated apps, custom fields, and workflow automations.
Teams use Apptivo to track leads and deals, manage projects with Gantt charts and time tracking, generate invoices, and handle customer support tickets without switching tools. A free trial is available with no credit card required, and pricing drops with annual billing. Apptivo appeals to businesses wanting broad functionality without paying separately for each department's software.
Read Apptivo Reviews
Explore additional details
Explore various Keka features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Apptivo Features- Contact, lead and opportunity management
- Project management with Gantt charts and time tracking
- Invoicing and billing
- Workflow automation and custom triggers
- Custom dashboards and reporting
- Email and SMS marketing automation
- Help desk and ticketing
- Two-factor authentication
- Third-party app integrations
Pricing
Apptivo Caters to
- StartUps
- SMEs
- Agencies
- Enterprises
All-in-one CRM software for marketing, sales, and customer support built for small businesses and startups.
EngageBay is an all-in-one CRM platform that combines marketing, sales, and customer support tools into a single system. It offers email marketing, marketing automation, contact management, sales pipelines, live chat, and helpdesk ticketing, so small businesses do not need to juggle multiple separate tools.
The platform is aimed at startups and small to mid-sized businesses looking for an affordable alternative to larger CRM suites. EngageBay provides a genuinely free plan alongside paid tiers that unlock automation, reporting, and higher contact limits, with pricing based on number of users and billing cycle.
Read EngageBay Reviews
Explore additional details
Explore various Keka features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all EngageBay Features- Email marketing and automated sequences
- Visual marketing automation workflow builder
- CRM with contact management and 360-degree customer view
- Sales pipeline and deal management
- Landing page and web form builder
- Live chat and helpdesk ticketing
- Appointment scheduling with calendar sync
- Lead scoring
- SMS marketing and push notifications
- AI-powered email and content generation
Pricing
EngageBay Caters to
- StartUps
- SMEs
- Agencies
- Enterprises
Best Sales CRM Software built just for SMEs
Pepper Cloud CRM is the best sales CRM tool built for SMEs, that helps in managing leads, sales opportunities, customer interaction, and revenue forecasting with a single platform. It suits business needs across multitudes of industries, like manufacturing, real estate, food delivery, finance, travel, events, and beyond. An all-in-one sales CRM that perfectly matches the sales and marketing requirements to grow and automate business. It comes with features like sales and marketing automation, sales pipeline management, WhatsApp integration, lead capture and generation, email marketing, etc. An Omnichannel CRM that fully integrates with messaging channels like WhatsApp, Facebook, Instagram, and Telegram; accounting software like Xero; email marketing software like MalierLite and MailChimp; voice and video conferencing platforms like Aircall and Zoom and more. The CRM with AI-integrated chatbot simplifies support and communication, leading to a boost in business productivity. WhatsApp integrated CRM allows the sales team to access a single WhatsApp account on multiple devices, set up WhatsApp accounts using landline numbers and includes features for sales and marketing automation, advertising, campaign broadcasting, WhatsApp catalogues, and more. Read Pepper Cloud CRM Reviews
Explore additional details
Explore various Keka features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Pepper Cloud CRM Features- WhatsApp CRM
- Sales pipeline management
- Sales Forecasting
- Lead Capture & Generation
- Workflow Automation
- AI integration
- UTM tracking
- Real-time Dashboard
- Sales prospecting
- Customization
- Chatbot and widgets
- CRM security
- Insights and reporting
- omnichannel CRM
- CRM integration with features like accounting, voice call, video call, email marketing, calendar, data storage, e-commerce,
- Mobile CRM
- easy-to-use
Pricing
Pepper Cloud CRM Caters to
- StartUps
- SMEs
- Agencies
- Enterprises
Buyer's Guide
Online CRM Software has become essential for many teams that need to store customer and prospect information, log every interaction, and move deals through a sales pipeline. With so many products available, the challenge is matching the right one to your workflow, budget, and goals. This buyers guide covers the key capabilities, real world benefits, and the questions to ask before you commit.
What is Online CRM Software?
At its core, Online CRM Software exists to help you store customer and prospect information, log every interaction, and move deals through a sales pipeline without the friction of manual work. Good tools in this category combine a simple interface with powerful features, so both beginners and experienced users get value quickly. They also connect with the other software you use, so information flows instead of being re entered by hand.
Key features to look for in Online CRM Software
The right feature set depends on your goals, but strong Online CRM Software options usually include the capabilities below. Use this as a checklist when you compare tools.
- Task reminders and follow-up automation so nothing slips
- Lead capture, scoring, and assignment rules
- Reporting and sales forecasting dashboards
- Mobile apps for updating records on the go
- Integrations with your email, calendar, and marketing tools
- Contact and account records with a full history of calls, emails, and meetings
- A visual sales pipeline with drag and drop deal stages
- Email integration with templates and automatic activity logging
Benefits of using Online CRM Software
Teams that adopt the right Online CRM Software typically see benefits such as:
- One trusted source for every customer relationship
- Less manual data entry and more time actually selling
- Clearer visibility into your pipeline and forecast
- Faster, more consistent follow up that wins more deals
Who uses Online CRM Software?
Online CRM Software is used by sales teams that want to organize prospects and close more deals, small business owners who need every customer detail in one place, account managers who nurture long term client relationships, and founders who want a clear view of their pipeline and revenue. If any of these describe your situation, a tool in this category is likely worth evaluating.
How to choose the right Online CRM Software
When comparing Online CRM Software, weigh a few practical factors: ease of use and how quickly your team can get started, how easily it fits the way your team already sells, the quality of its email and calendar sync, how well it integrates with the tools you already use, its security and reliability, and total cost as you scale. Shortlist two or three options, then use free trials or demos to test them against your real work before deciding.
How much does Online CRM Software cost?
Most Online CRM Software is billed per user per month. Many options offer a free or low cost starter tier, with higher tiers unlocking automation, advanced reporting, and deeper integrations. Before you commit, map the plan limits to your expected usage so you are not surprised by overage costs or a tier that is missing a feature you need.
Use the list on this page to compare the leading Online CRM Software options by features, pricing, integrations, and verified reviews. Shortlisting a few tools and testing them against your own workflow is the fastest way to find the right fit.
FAQs of Online CRM Software
Online CRM Software is software that helps you store customer and prospect information, log every interaction, and move deals through a sales pipeline. These tools bring the work into one place, cut repetitive effort, and give you clearer visibility, and this page lists and compares the leading options.
Focus on the capabilities that match your workflow, such as ease of use, the core features for your main use case, automation, integrations with tools you already use, security, reporting, and the quality of support. Prioritize what you will actually use day to day over long feature lists.
Most Online CRM Software is billed per user per month. Many options offer a free or low cost starter tier, with higher tiers unlocking automation, advanced reporting, and deeper integrations. Compare plans against your expected usage before you commit.
Online CRM Software suits sales teams that want to organize prospects and close more deals, as well as small business owners who need every customer detail in one place. If that sounds like you, it is worth shortlisting a few options and testing them.
Start by listing your must have features and budget, then compare the Online CRM Software options on this page by capabilities, pricing, integrations, and reviews. Take advantage of free trials or demos to test your shortlist against your real work before deciding.
Most Online CRM Software connects directly to Gmail, Outlook, and your calendar, so calls, emails, and meetings are logged automatically against each contact and you never lose track of a conversation.
Yes. Many Online CRM Software options have free or affordable starter plans built for small teams, and they scale up smoothly as you add users and need more automation and reporting.