All-in-one CRM for sales, marketing and help desk teams, with a free forever edition
Best Online CRM Software
Online CRM software offers cloud-based tools for managing customer relationships and interactions. These solutions are used by businesses to streamline sales, marketing, and customer service processes, allowing for improved customer engagement and retention.
More about Online CRM Software
Key capabilities include:
- Contact and Lead Management
- Sales Pipeline Tracking
- Marketing Automation
- Customer Support and Ticketing
- Analytics and Reporting
- Integration with Other Business Tools
Online CRM software assists businesses by centralizing customer data, automating key processes, and providing insights into customer behavior. These platforms help manage the entire customer lifecycle, from lead generation to post-sale support.
To qualify for the Online CRM Software category, a product must:
- Provide tools for managing customer interactions and relationships online.
- Support sales, marketing, and customer service functions.
- Include analytics and integration capabilities with other business tools.
The core value proposition is enabling businesses to effectively manage and nurture customer relationships through a cloud-based platform that enhances sales, marketing, and support activities.
Online CRM Software Compared
Compare the 5 most relevant Online CRM Software options on price, free trial and deployment.
| Product | Starting price | Free trial | Free plan | API | Deployment |
|---|---|---|---|---|---|
 Vtiger CRM All-in-one CRM for sales, marketing and help desk teams, with… | $12/user/month | ✓ | ✓ | ✓ | Cloud Based |
 Agile CRM All-in-one CRM combining sales, marketing automation, and helpdesk for small… | $8.99/month | ✓ | ✓ | ✓ | Cloud Based |
 Apptivo Cloud-based suite of CRM, project management, and invoicing apps for… | $20/month | ✓ | – | ✓ | Cloud Based |
 EngageBay All-in-one CRM software for marketing, sales, and customer support built… | $14.99/user/month | – | ✓ | ✓ | Cloud Based |
 Pepper Cloud CRM Best Sales CRM Software built just for SMEs | Not published | ✓ | – | ✓ | Cloud Based |
All Software
5 Best Online CRM Software Options
Showing 1 - 5 of 5 products
Vtiger CRM is an all-in-one platform combining sales force automation, marketing automation, and help desk tools, aimed at small businesses through larger enterprise teams. Its free One Pilot edition supports up to 10 users, while paid One Growth, One Professional, One Enterprise, and One AI tiers add features such as sales playbooks, SLA-based ticketing, multi-currency support, and a built-in AI assistant.
Vtiger lets sales, marketing, and support teams work from a shared view of each customer, with tools for lead scoring, email campaigns, live chat, and work order management. A 15-day free trial is available without a credit card, and annual billing can reduce costs by up to 34 percent compared to paying monthly.
Read Vtiger CRM Reviews Explore additional details
Explore various Keka features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Vtiger CRM Features- Sales pipeline and deal management
- Marketing automation and email campaigns
- Help desk with SLAs and social ticketing
- Sales playbooks and deal tracks
- Landing pages and web-to-lead forms
- Built-in AI assistant (Calculus AI)
- Multi-currency support
- Project and work order management
- Live chat
Pricing
Vtiger CRM Caters to
- StartUps
- SMEs
- Agencies
- Enterprises
All-in-one CRM combining sales, marketing automation, and helpdesk for small businesses
Agile CRM is an all-in-one customer relationship management platform that combines sales pipeline tracking, marketing automation, and a built-in helpdesk for small and growing businesses. It offers a free plan for up to 10 users alongside Starter, Regular, and Enterprise tiers that add features like two-way telephony, landing page building, gamification, and access controls as teams scale.
The platform is designed to replace multiple point solutions with one system for contacts, deals, email campaigns, and support tickets, and it connects with more than 50 third-party tools including Zapier, Mailchimp, and Twilio. A free trial requires no credit card, making it accessible for teams testing sales and marketing automation before committing to a paid plan.
Read Agile CRM Reviews Explore additional details
Explore various Keka features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Agile CRM Features- Contact and deal management
- Email campaigns and marketing automation
- Web forms and landing page builder
- Helpdesk with groups, labels and canned responses
- Two-way telephony and call recording
- Appointment scheduling
- Gamification for sales teams
- Social media monitoring
- 50+ integrations including Zapier, Mailchimp and Twilio
Pricing
Agile CRM Caters to
- StartUps
- SMEs
- Agencies
- Enterprises
Cloud-based suite of CRM, project management, and invoicing apps for growing businesses
Apptivo is a cloud-based suite of business applications covering CRM, project management, invoicing, and field service, built for small and mid-sized companies looking to run sales, operations, and finance from one platform. The company is based in Fremont, California, and offers tiered plans from Lite through Enterprise, each unlocking more of its 60-plus integrated apps, custom fields, and workflow automations.
Teams use Apptivo to track leads and deals, manage projects with Gantt charts and time tracking, generate invoices, and handle customer support tickets without switching tools. A free trial is available with no credit card required, and pricing drops with annual billing. Apptivo appeals to businesses wanting broad functionality without paying separately for each department's software.
Read Apptivo Reviews Explore additional details
Explore various Keka features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Apptivo Features- Contact, lead and opportunity management
- Project management with Gantt charts and time tracking
- Invoicing and billing
- Workflow automation and custom triggers
- Custom dashboards and reporting
- Email and SMS marketing automation
- Help desk and ticketing
- Two-factor authentication
- Third-party app integrations
Pricing
Apptivo Caters to
- StartUps
- SMEs
- Agencies
- Enterprises
All-in-one CRM software for marketing, sales, and customer support built for small businesses and startups.
EngageBay is an all-in-one CRM platform that combines marketing, sales, and customer support tools into a single system. It offers email marketing, marketing automation, contact management, sales pipelines, live chat, and helpdesk ticketing, so small businesses do not need to juggle multiple separate tools.
The platform is aimed at startups and small to mid-sized businesses looking for an affordable alternative to larger CRM suites. EngageBay provides a genuinely free plan alongside paid tiers that unlock automation, reporting, and higher contact limits, with pricing based on number of users and billing cycle.
Read EngageBay Reviews Explore additional details
Explore various Keka features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all EngageBay Features- Email marketing and automated sequences
- Visual marketing automation workflow builder
- CRM with contact management and 360-degree customer view
- Sales pipeline and deal management
- Landing page and web form builder
- Live chat and helpdesk ticketing
- Appointment scheduling with calendar sync
- Lead scoring
- SMS marketing and push notifications
- AI-powered email and content generation
Pricing
EngageBay Caters to
- StartUps
- SMEs
- Agencies
- Enterprises
Best Sales CRM Software built just for SMEs
Pepper Cloud CRM is the best sales CRM tool built for SMEs, that helps in managing leads, sales opportunities, customer interaction, and revenue forecasting with a single platform. It suits business needs across multitudes of industries, like manufacturing, real estate, food delivery, finance, travel, events, and beyond. An all-in-one sales CRM that perfectly matches the sales and marketing requirements to grow and automate business. It comes with features like sales and marketing automation, sales pipeline management, WhatsApp integration, lead capture and generation, email marketing, etc. An Omnichannel CRM that fully integrates with messaging channels like WhatsApp, Facebook, Instagram, and Telegram; accounting software like Xero; email marketing software like MalierLite and MailChimp; voice and video conferencing platforms like Aircall and Zoom and more. The CRM with AI-integrated chatbot simplifies support and communication, leading to a boost in business productivity. WhatsApp integrated CRM allows the sales team to access a single WhatsApp account on multiple devices, set up WhatsApp accounts using landline numbers and includes features for sales and marketing automation, advertising, campaign broadcasting, WhatsApp catalogues, and more. Read Pepper Cloud CRM Reviews
Explore additional details
Explore various Keka features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Pepper Cloud CRM Features- WhatsApp CRM
- Sales pipeline management
- Sales Forecasting
- Lead Capture & Generation
- Workflow Automation
- AI integration
- UTM tracking
- Real-time Dashboard
- Sales prospecting
- Customization
- Chatbot and widgets
- CRM security
- Insights and reporting
- omnichannel CRM
- CRM integration with features like accounting, voice call, video call, email marketing, calendar, data storage, e-commerce,
- Mobile CRM
- easy-to-use
Pricing
Pepper Cloud CRM Caters to
- StartUps
- SMEs
- Agencies
- Enterprises
Online CRM Software Buyer's Guide
Buyers comparing Online CRM Software usually find the shortlist separates on workflow fit and total cost rather than headline capability. This guide walks through capabilities, typical users, pricing models, and how to run a trial that tells you something.
What is Online CRM Software?
Online CRM Software helps teams run the day to day operations of online crm work in one system rather than across separate tools and spreadsheets. The value is mostly in removing duplicate effort, since the same information stops being re entered across disconnected tools. The practical difference shows up in the awkward cases rather than the standard ones.
Key features to look for in Online CRM Software
These are the capabilities that most often distinguish Online CRM Software products in practice.
- Records and profiles built around online crm work
- Scheduling and capacity planning
- Workflow stages matching how online crm operations actually run
- Invoicing and payment handling
- Document storage and compliance records
- Customer and contact communication
- Reporting on the measures that matter in online crm work
- Role based access for different staff types
Benefits of using Online CRM Software
Teams using Online CRM Software well typically report:
- Workflows that match online crm operations instead of a generic process
- Less adaptation of general purpose software to a specialist job
- Records and terminology that fit the field
- Compliance and record keeping handled in one place
- Reporting on measures that are actually relevant
Who uses Online CRM Software?
Online CRM Software is used by owners and managers in online crm work, administrative staff, and the frontline teams delivering it. The best fit depends less on organisation size than on how closely a product’s assumptions match how you already operate.
How to choose the right Online CRM Software
When comparing Online CRM Software, weigh these factors:
- How closely the workflow matches your own online crm operation
- Whether sector specific compliance requirements are covered
- The size of operation the product is genuinely designed for
- Data migration from whatever you use today
- How responsive the vendor is to requests specific to this field
Test two or three options on real cases, not a scripted demo, and weight the opinion of whoever will be in it every day.
How much does Online CRM Software cost?
Expect per user or per location monthly pricing, banded by operation size. Sector specific tools usually price above generic alternatives because the buyer pool is smaller. Model cost at the scale you expect to reach, and check nothing you depend on sits in a higher tier than the one quoted.
FAQs of Online CRM Software
Online CRM Software handles the day to day paperwork of online crm work, keeping customer records, scheduling and payment in one place.
General tools need adapting to online crm workflows and rarely cover the terminology or compliance involved, which is what Online CRM Software is built around.
Scale assumptions vary widely across Online CRM Software, so ask any vendor what a typical online crm customer of theirs actually looks like.
Online CRM Software vendors differ on migration, so confirm the import path for your current online crm records rather than assuming it is included.
Online CRM Software pricing is commonly per seat or per site and tiered by scale, so budget above what a general purpose online crm tool would cost.
Trial Online CRM Software against real online crm work rather than a vendor demo, and involve the staff who will use it daily.