Featurebase

Featurebase combines customer support, feedback collection, a help centre, product updates and a changelog in one platform, with an AI agent named Fibi resolving support issues automatically.

Merging support with feedback is the structural decision and it fixes a genuine disconnect. Support and product usually run separate systems, so the feature requests that arrive through support tickets, which is where most of them actually arrive, either get retyped into a product tool by someone with time or vanish into a closed ticket. Reading both from the same inbox means the request and the conversation that produced it stay together.

The Featurebase omnichannel inbox pulls in-app messages, Slack, Discord and email into one place, which reflects how software customers now expect to reach a vendor. A startup with a Discord community and a Slack Connect channel for larger accounts is running three support queues whether it acknowledges it or not, and consolidating them is the difference between answering and losing track.

The pricing is per seat with AI resolutions charged separately, which is worth understanding because the two scale on different things: seats scale with team size while resolutions scale with customer volume. Growth is 29 dollars per seat per month billed yearly plus 0.49 dollars per AI resolution, Professional is 59 dollars per seat adding macros, advanced reporting and API, MCP and webhook access, and Enterprise is 99 dollars per seat with multilingual support, HubSpot integration and 20 free Lite seats.