Crisp

Crisp is a customer support platform rather than a chat widget alone, bundling a shared inbox, knowledge base, support CRM and analytics behind the conversation. Support arrives from both website and mobile applications into one place.

Including a knowledge base in the same product is the most useful part of that bundle. The purpose of documentation is making customers self sufficient, and when it sits in the same system as the conversations, the questions people actually ask can drive what gets documented next.

The AI agent is built in four explicit steps beginning with training, where Crisp learns about the product from public and private resources already in place and browses the customer's website automatically. Building from existing material rather than requiring a bespoke corpus is what makes AI support achievable for a small team.

Pricing is published per plan with seats included rather than charged individually. The Mini tier at 45 dollars a month is aimed at early stage companies and includes 4 seats, with additional seats around 5 dollars. The higher tier at 95 dollars a month is a full featured support platform including 10 seats, with additional seats around 25 dollars. The AI agent is included in the Crisp Plus plan.