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HelpDocs

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AI-ready knowledge base software built to deflect support tickets

Knowledge Base Software
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  • Deployment Cloud Based
  • Starting price $129
  • Free trial Available
  • Best for Freelancers, Startups, SMEs

What is HelpDocs?

HelpDocs is knowledge base software built to help support teams deflect tickets through AI powered self-service. It combines a natural language answer engine with typo tolerant search, professional templates, and a customizable editor that ranges from simple no-code branding to full CSS, JavaScript, and HTML control. Content can be authored and machine translated into more than 100 languages.

Plans run from $129 per month for the Sprout tier up to $499 per month for Harvest, with roughly a 20 percent discount for annual billing. Each tier adds more users, AI credits, languages, and security features such as SAML and OIDC single sign-on. A 14 day free trial is offered with no credit card required, and early-stage startups can apply for 50 percent off.

Key Features of HelpDocs

HelpDocs lists 9 documented features, including AI powered natural language search and answers, Typo tolerant, intent based search and Professional templates with no-code branding. The list below covers what the product does rather than how it is marketed.

  • AI powered natural language search and answers
  • Typo tolerant, intent based search
  • Professional templates with no-code branding
  • Full custom CSS, JavaScript, and HTML control
  • Machine and manual translation into 100+ languages
  • SEO optimized, fast loading articles
  • Lighthouse embeddable answer widget
  • GDPR compliant with end to end encryption
  • Self-service analytics such as Self-Service Rate and Deflection Efficiency

HelpDocs Pricing

HelpDocs lists 3 plans, from $129 to $499.

Sprout

$129

per month

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5 editors and 1,000 AI credits per month. Monthly billing is used here; the same plan is $99 per month billed annually.

Bloom

$299

per month

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15 editors and 5,000 AI credits per month; $239 per month billed annually.

Harvest

$499

per month

Request pricing

25 editors and 10,000 AI credits per month with security and governance features; $399 per month billed annually.

HelpDocs Specifications

HelpDocs is available on web app. It offers an API and has a free trial.

Deployment
  • Cloud Based
Billing cycle
Monthly
Desktop
  • Web App
Languages
  • English
Built for
  • Freelancers
  • Startups
  • SMEs
  • Agencies
Support
  • Email
  • Live Support
Integrations
REST API for custom integrations; supports common help desk and Zapier-style workflows
Public API
Yes
Free trial
Yes
Free plan
No
Runs in browser
Yes
Customisable
Yes
Website
helpdocs.io

HelpDocs Videos

HelpDocs Screenshots

HelpDocs screenshot 1

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HelpDocs FAQs

No, but it offers a 14 day free trial with no credit card required.

The Sprout plan supports 3 languages, Bloom supports 20, and Harvest supports unlimited languages via machine or manual translation.

AI credits power features like meta generation, alt text, Ask AI answers, and content rewrites, with monthly allowances ranging from 1,000 to 10,000 depending on plan.

Yes, companies under three years old can apply for 50 percent off any plan for two years plus bonus AI credits.

Yes, all plans include a custom domain and SSL certificate; additional domains cost extra.