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inSided (Gainsight)

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What is inSided (Gainsight)?

inSided was an Amsterdam founded customer success community platform combining peer to peer discussions, a knowledge base and product feedback or ideation tools, used to drive product adoption, reduce support tickets and build customer advocacy. Gainsight acquired inSided in 2021, and the product is now marketed as Gainsight Customer Communities, part of Gainsight's broader Digital Hub offering.

The insided.com domain now redirects to a Gainsight owned page. Neither inSided nor Gainsight publishes pricing publicly for Customer Communities; organizations must request a custom quote through a sales demo. The platform integrates with tools such as Zendesk, Salesforce, Mixpanel and Gainsight's core customer success software for a combined view of support and community activity.

Key Features of inSided (Gainsight)

Here are the powerful features that make inSided (Gainsight) stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Peer to peer discussion forums
  • Knowledge base and support portal content
  • Product feedback, ideation and roadmap voting
  • Gamification to promote engagement
  • Rich text editor with embedded video and media
  • Segmented user groups and events
  • Integration with Gainsight customer success platform
  • Integrations with Zendesk, Salesforce and Mixpanel

inSided (Gainsight) Pricing

Here are the pricing plans for inSided (Gainsight). Choose the plan that best fits your requirements and budget.

Custom

Custom

Not publicly specified

Free Trial

No public pricing; requires a sales demo and custom quote as part of Gainsight Customer Communities / Digital Hub

inSided (Gainsight) Specifications

Get a closer look at the technical specifications and system requirements for inSided (Gainsight). Find out if it's compatible with your operating system and other software.

Software Tagline :
Customer success community platform, acquired by Gainsight and now part of Digital Hub.
Deployment :
  • cloud based
Subscription Plan :
yearly
Desktop Platforms :
  • web app
Mobile Platforms :
Language Support :
english
Target Audience :
  • smes
  • agencies
  • enterprises
Available Support :
  • email
  • tickets
  • training
Integrations :
Zendesk, Salesforce, Mixpanel, Gainsight, Skilljar
Product Url :
https://www.insided.com
API Available :
No
Free Trial Available :
No
Run On Mobile Browser :
Yes
Free Plan Available :
No
Customization Available :
Yes

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Overall inSided (Gainsight) Reviews

Here's our unbiased review of inSided (Gainsight). Discover how our team of experts rates its features, ease of use, customer support, and other aspects that contribute to its overall appeal.

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inSided (Gainsight) Pros and Cons

inSided (Gainsight) FAQs

No, Gainsight acquired inSided in 2021 and the insided.com domain now redirects to a Gainsight owned page; the product is sold as Gainsight Customer Communities.

Pricing is not published publicly. Organizations need to go through a sales demo to receive a custom quote.

inSided helped companies build customer success communities combining discussion forums, a knowledge base, and product feedback or ideation tools.

Yes, it integrates with tools such as Zendesk, Salesforce, Mixpanel and Skilljar, plus Gainsight's own customer success platform.

inSided was originally founded in Amsterdam, Netherlands, before being acquired by the US based company Gainsight.