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Chattermill

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AI-native Voice of Customer platform that unifies and analyzes feedback across every channel

Text Analysis Software
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  • Deployment Cloud Based
  • Starting price Custom
  • Free trial Not offered
  • Best for Enterprises, Agencies

What is Chattermill?

Chattermill is a customer experience intelligence platform used by companies like Uber, H&M, HelloFresh, and Booking.com to unify feedback from surveys, product reviews, support tickets, social media, and voice calls into one view. Its AI analyzes unstructured feedback in any language to surface themes, sentiment, and root causes, links them to metrics like NPS, CSAT, and revenue, and pushes real-time alerts to tools like Slack, Jira, and Notion. The platform connects through 50+ native integrations and an MCP server.

Chattermill does not publish fixed prices. It offers three published tiers, Pro, Team, and Enterprise, that scale by number of data source integrations and monthly data credits (10,000 up to 100,000+), each requiring a custom quote. The platform does not charge per user, and recommends at least 5,000 pieces of feedback per month to justify the investment.

Key Features of Chattermill

Chattermill lists 8 documented features, including Unified feedback analysis across surveys, reviews, support tickets, social, and calls, AI-driven theme detection and sentiment analysis in any language and NPS, CSAT, and CES metric tracking linked to insights. The list below covers what the product does rather than how it is marketed.

  • Unified feedback analysis across surveys, reviews, support tickets, social, and calls
  • AI-driven theme detection and sentiment analysis in any language
  • NPS, CSAT, and CES metric tracking linked to insights
  • Real-time alerts for spiking negative themes
  • 50+ native integrations plus an MCP server
  • Custom dashboards and reporting
  • Data anomaly detection and denoising
  • Dedicated Customer Success Manager and onboarding

Chattermill Pricing

Chattermill lists 3 plans without published figures. Pricing is quoted on request.

Pro

Custom

2 data integrations, 10,000 data credits/month

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Unlimited sharing/exporting, unlimited language translations

Team

Custom

3 data integrations, 30,000 data credits/month

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Adds historical data analysis and Experience-Led Growth plan access

Enterprise

Custom

5 data integrations, 100,000 data credits/month

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Adds custom roles/permissions and data credit roll-over

Chattermill Specifications

Chattermill is available on web app. It offers an API.

Deployment
  • Cloud Based
Billing cycle
Monthly
Desktop
  • Web App
Languages
  • English
Built for
  • Enterprises
  • Agencies
Support
  • Email
  • Live Support
  • Training
Integrations
Slack, Jira, Notion, CRMs, ticketing systems, YouTube, MCP server, 50+ native integrations
Public API
Yes
Free trial
No
Free plan
No
Runs in browser
Yes
Customisable
Yes
Website
chattermill.com

Chattermill Videos

Chattermill Screenshots

Chattermill screenshot 1

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Chattermill FAQs

No, all plans require a custom quote based on data volume and integrations.

One data credit equals one piece of feedback, such as a survey response, support chat, or app review.

No, pricing is based on data integrations and volume, not the number of users.

At least 5,000 pieces of feedback per month to get meaningful value from the platform.

Yes, it analyzes feedback in any language and includes unlimited language translation.