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Exotel

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Cloud telephony, business phone systems and AI contact center software for growing teams.

Cloud Communication Platform Interactive Voice Response (IVR) Software
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  • Deployment Cloud Based
  • Starting price $200/6 months
  • Free trial Available
  • Best for Startups, SMEs, Enterprises

What is Exotel?

Exotel is an India-based cloud telephony and customer engagement platform that gives businesses virtual phone numbers, multi-level IVR, call routing and a GenAI-powered contact center. Conversations can be enriched with AI-led transcripts, intent and sentiment analysis, and calls are automatically routed to the right agent based on skills, availability and customer history to reduce wait times.

The Business Phone System is sold as prepaid bundles that combine a validity period, a one-time rental, shared usage credits across voice, SMS and WhatsApp, virtual numbers and an agent cap, with a 7-day free trial. Exotel integrates with tools like Freshdesk, Zoho and Salesforce and serves startups through large enterprises across banking, e-commerce, healthcare and logistics, primarily in India and Southeast Asia.

Key Features of Exotel

Exotel lists 9 documented features, including Cloud-based business phone system with virtual numbers, Multi-level IVR and smart call routing and Call recording with AI transcription, intent and sentiment analysis. The list below covers what the product does rather than how it is marketed.

  • Cloud-based business phone system with virtual numbers
  • Multi-level IVR and smart call routing
  • Call recording with AI transcription, intent and sentiment analysis
  • GenAI-powered cloud contact center
  • CRM and helpdesk integrations (Freshdesk, Zoho, Salesforce)
  • Real-time monitoring dashboards and analytics
  • WhatsApp and SMS messaging alongside voice
  • Lead management tools for marketplaces
  • Listen-whisper-barge supervisor tools

Exotel Pricing

Exotel lists 4 plans. Two carry a published figure, from $500 to $1,000; the rest are quoted on request.

Dabbler

$200/6 months

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Prepaid bundle with shared voice/SMS/WhatsApp credits, virtual numbers and an agent cap.

Believer

$500/year

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Prepaid annual bundle with higher credit, number and agent allowances than Dabbler.

Influencer

$1,000/year

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Prepaid annual bundle with the highest credit, number and agent allowances of the published tiers.

Enterprise

Custom

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Custom volume pricing with dedicated SLAs for high-volume customers.

Exotel Specifications

Exotel is available on web app and has Android and iOS apps. It offers an API and has a free trial.

Deployment
  • Cloud Based
Billing cycle
Yearly
Desktop
  • Web App
Mobile
  • Android
  • iOS
Languages
  • English
Built for
  • Startups
  • SMEs
  • Enterprises
Support
  • Email
  • Phone
  • Live Support
  • Tickets
Integrations
Freshdesk, Zoho CRM, Salesforce, HubSpot, Shopify
Public API
Yes
Free trial
Yes
Free plan
No
Runs in browser
Yes
Customisable
Yes
Website
exotel.com

Exotel Videos

Exotel Screenshots

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Exotel FAQs

Yes, Exotel's Business Phone System plans include a 7-day, no-commitment free trial.

Exotel sells prepaid bundles (Dabbler, Believer, Influencer) that combine a validity period, a one-time rental, shared usage credits across voice, SMS and WhatsApp, virtual numbers and an agent cap; enterprise customers can negotiate custom volume pricing.

Businesses use Exotel for cloud telephony, IVR-based call routing, cloud contact centers and CRM-integrated customer calling.

Yes, Exotel offers WhatsApp Business API messaging billed per conversation alongside its voice and SMS channels.

Exotel is headquartered in Bengaluru, India, and primarily serves Indian and Southeast Asian businesses alongside a global customer base.