What is Act-On?

Act-On is a marketing automation platform built for midsize and enterprise organizations that want to manage the full customer lifecycle rather than just generate leads. It supports automated engagement programs across email, SMS, social media, web, direct mail, and events, combined with lead scoring, segmentation, and website visitor tracking.

The platform includes AI features such as predictive lead scoring, adaptive send-time optimization, AI content generation, and natural language data analysis for reporting. Act-On integrates natively with CRM systems like Salesforce, Microsoft Dynamics, SugarCRM, and NetSuite, and connects to other systems through APIs, webhooks, and iPaaS tools like Zapier.

Key Features of Act-On

Here are the powerful features that make Act-On stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Visual customer journey builder with conditional logic and triggers
  • Multi-channel campaigns across email, SMS, social media, web, and direct mail
  • AI-powered predictive lead scoring and audience insights
  • Adaptive send-time optimization for email
  • Website and landing page visitor tracking with intent reporting
  • Native bidirectional CRM integrations (Salesforce, Dynamics, SugarCRM, NetSuite, Zendesk)
  • Dynamic forms, landing pages, and pre-built email templates
  • Account-based marketing tools (add-on)
  • AI-powered advanced analytics and attribution reporting
  • Data Bridge connector for API/webhook integration with ERP and other systems

Act-On Pricing

Here are the pricing plans for Act-On. Choose the plan that best fits your requirements and budget.

Professional

$900/month

~2,500 active contacts emailed per month (scales with volume)

Requires annual contract. Includes marketing automation, engagement programs, visitor tracking, lead scoring, segmentation, email templates, analytics dashboards, AI predictive lead score, AI audience insights, and standard email support.

Enterprise

Custom

Custom contact volume

Requires annual contract. Includes all Professional features plus CRM integration, Data Studio for advanced reporting, account-based marketing with 2x user accounts, and premium support.

Act-On Specifications

Get a closer look at the technical specifications and system requirements for Act-On. Find out if it's compatible with your operating system and other software.

Software Tagline :
Lifecycle marketing automation platform for multi-channel customer journeys across email, SMS, social, and web
Deployment :
  • cloud based
Subscription Plan :
monthly
Desktop Platforms :
  • web app
Mobile Platforms :
Language Support :
en
Target Audience :
  • smes
  • enterprises
  • agencies
Available Support :
  • email
  • phone
  • training
  • tickets
Integrations :
Native CRM integrations with Salesforce, Microsoft Dynamics 365, SugarCRM, Oracle NetSuite, and Zendesk Sell. iPaaS connectivity via Zapier and Integrately. Data Bridge connector for API/webhook integration with ERP, product management, and financial platforms. Add-ons include SMS marketing and transactional email.
Product Url :
API Available :
Yes
Free Trial Available :
No
Run On Mobile Browser :
No
Free Plan Available :
No
Customization Available :
Yes

Act-On Videos

Act-On Screenshots

Alternatives

Explore alternative software options that can fulfill similar requirements as Act-On. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.

Act-On Comparisons

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Overall Act-On Reviews

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Act-On Pros and Cons

Act-On FAQs

Act-On uses an active contacts pricing model, meaning you pay based on the number of contacts you actually email each month rather than your total database size. The Professional plan starts around $900/month for approximately 2,500 active contacts, and Enterprise pricing is custom quoted.

No. Act-On does not offer a self-service free trial or free plan. Prospective customers must book a personalized demo through the website or by phone.

Act-On offers native, bidirectional integrations with Salesforce, Microsoft Dynamics 365, SugarCRM, Oracle NetSuite, and Zendesk Sell, plus API and webhook connectivity for other systems.

Yes. A planned acquisition of Act-On by Banzai International, announced in January 2025, fell through in June 2025 after Banzai's funding fell through. Act-On remains an independently operated, privately held company headquartered in Portland, Oregon.

Act-On supports automated multi-channel marketing campaigns across email, SMS, social media, web, direct mail, and events, all coordinated through a visual journey builder.

Yes. Act-On includes AI-powered predictive lead scoring, adaptive send-time optimization, AI content generation, audience insights, and natural language data analysis for marketing reporting.