Vanilla Forums
What is Vanilla Forums?
Vanilla Forums was an independent customer community and forum platform, including an open source version still available on GitHub, before being acquired by Higher Logic. The vanillaforums.com domain now redirects entirely to Higher Logic's Vanilla product pages, and the platform is marketed and sold as Higher Logic Vanilla with the same commercial pricing tiers as the rest of the Higher Logic portfolio.
The product is built around Q&A style discussions for support, knowledge sharing and product feedback communities, with AI powered search, content recommendations and moderation. It supports multiple brands, sub communities and languages from a single instance, plus integrations with tools like Zendesk and Salesforce and deep filtering and reporting for community managers.
Key Features of Vanilla Forums
Here are the powerful features that make Vanilla Forums stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Q&A style discussions for support communities
- AI powered search, moderation and content recommendations
- Multi brand and sub community support
- Open source self hosted version available on GitHub
- Gamification with badges and reactions
- Knowledge base tools
- API first architecture with SSO protocols
- Customizable dashboards and filtering
- Integrations with Zendesk and Salesforce
Vanilla Forums Pricing
Here are the pricing plans for Vanilla Forums. Choose the plan that best fits your requirements and budget.
Corporate
Custom
Unlimited API calls and page views
Sold as part of Higher Logic Vanilla; two standard SSOs, basic customization, four knowledge bases
Enterprise
Custom
Unlimited API calls and page views
Three SSO connections, full widget builder, unlimited automation rules, eight knowledge bases
Enterprise Plus
Custom
Unlimited API calls and page views
Custom SSO, unlimited subcommunities, advanced AI RAG search, twenty knowledge bases
Vanilla Forums Specifications
Get a closer look at the technical specifications and system requirements for Vanilla Forums. Find out if it's compatible with your operating system and other software.
- cloud based
- on premises
- web app
- smes
- agencies
- enterprises
- tickets
- training
Vanilla Forums Videos
Vanilla Forums Screenshots
Overall Vanilla Forums Reviews
Here's our unbiased review of Vanilla Forums. Discover how our team of experts rates its features, ease of use, customer support, and other aspects that contribute to its overall appeal.