ISG

ISG is a technology research and advisory firm distinguished from its peers by how much of its work is operational rather than analytical. It summarises its purpose as helping a client's business run more effectively and more efficiently, and it advises on operational excellence and faster growth through technology, combining advisory services with benchmarking, governance and practitioner-based research.

Benchmarking is the capability ISG leans on hardest, and it is genuinely differentiating. The firm benchmarks an entire IT landscape across cost, service quality and team productivity, and maintains what it describes as the most in-depth price benchmarks for IT services. In a sourcing negotiation, knowing what comparable organisations actually pay is worth more than general market commentary, and ISG says its clients hold a distinct advantage in sourcing for exactly that reason.

ISG also sells software, not only advice. A SaaS platform governs all third-party relationships and risk, providing integrated governance for complex ecosystems and for AI at scale. A separate data-driven assessment platform lets organisations rapidly understand how ready their workforce is to adopt AI, which is a specific and currently pressing question that general research does not answer for an individual employer.

The stated outcomes are operational: elevating performance, improving compliance, accelerating efficiency, and building visibility, accountability and measurable outcomes as AI scales across an enterprise. Solutions are tailored to specific industry challenges, and flagship events support learning and peer connection. Published research covers areas such as AI in business process services and enterprise security from AI ambition to operational resilience. Pricing is not published.