SocialAtoZ
  1. Home
  2. Softwares
  3. Co-Browsing Software
  4. Fullview

Fullview

Verified

Cobrowsing and session replay in one platform

Co-Browsing Software
  • Deployment Cloud Based
  • Starting price Custom
  • Free trial Available
  • Best for SMEs, Enterprises

What is Fullview?

Fullview's argument is that co-browsing alone only shows you the problem once the customer is already on the phone. It pairs live co-browsing with session replay in the same platform, so an agent can both take over the screen now and rewind what the customer did before raising the ticket. Most competitors offer one or the other, which is the comparison Fullview invites directly.

Alongside the two core capabilities sits the Fullview console, exposing network and console logs for every user session, which turns a support conversation into something closer to debugging. Setup is claimed in about fifteen minutes rather than a months-long integration, and privacy controls govern what an agent can see. Integrations cover Zendesk, Intercom, Salesforce and HubSpot. Pricing is quoted rather than published, calculated on team size, monthly session volume and helpdesk integration, with a 14 day free trial and no commitment.

Key Features of Fullview

  • Co-browse and control the customer screen live
  • Replay past sessions click by click
  • Inspect network and console logs per session
  • Identify frustration moments in a replay
  • Launch sessions from Zendesk or Intercom
  • Connect to Salesforce Service Cloud
  • Integrate with HubSpot service workflows
  • Control privacy over what agents can see
  • Deploy the platform in around fifteen minutes
  • Measure handle time and resolution improvements

Fullview Pricing

Custom

Custom

14 day free trial; custom quote after demo

Free Trial

Fullview publishes no figures. Pricing is calculated on team size, monthly session volume and helpdesk integration, and quoted during a demo. There is no commitment and setup is claimed at around fifteen minutes.

Fullview Specifications

Software Tagline :
Cobrowsing and session replay in one platform
Deployment :
  • cloud based
Subscription Plan :
monthly
Desktop Platforms :
  • web app
Mobile Platforms :
Language Support :
en
Target Audience :
  • smes
  • enterprises
Available Support :
  • email
  • live support
  • tickets
Integrations :
Zendesk, Intercom, Salesforce Service Cloud, HubSpot
Product Url :
https://www.fullview.io/
API Available :
Yes
Free Trial Available :
Yes
Run On Mobile Browser :
Yes
Free Plan Available :
No
Customization Available :
Yes

Fullview Videos

Fullview Screenshots

Fullview screenshot 1

Alternatives of Fullview

Alternatives

eGain Cobrowse

Secure real-time web guidance inside the eGain Conversation Hub

Explore More

REVE Chat

Customer service suite where co-browsing sits in the Enterprise tier

Explore More

Glance CX

Guided CX co-browsing built around contact centre platforms

Explore More

Surfly

Co-browsing that needs no changes to your website

Explore More

Overall Fullview Reviews

No reviews yet

Used Fullview? Share your experience and help other buyers decide.

Write the first review

Fullview FAQs

Fullview combines co-browsing and session replay in one platform for customer support teams. Agents can see and control a customer's screen live, and also replay what happened in the session before the ticket was raised.

Most tools provide either co-browsing or session replay. Fullview provides both in the same platform, plus a console exposing network and console logs for each user session.

Fullview does not publish prices. Pricing is based on team size and monthly session volume, with a custom quote provided after a demo. A 14 day free trial is available.

Zendesk, Intercom, Salesforce and HubSpot, so a session can be launched from the tool the support team already works in.

The company states setup takes around fifteen minutes rather than a lengthy integration project, and the trial runs for 14 days with no commitment.