Eventide NexLog

Eventide NexLog is a communications recording system for organisations where recorded calls are evidence rather than a quality sample, serving public safety, utilities and energy, air traffic control, transportation, government and defence, and fire and rescue.

Mission critical recording is a genuinely different discipline from contact centre recording. When a 999 or 911 call is recorded, the recording may be replayed in an inquiry or a court years later, so it must be complete, tamper evident and retrievable to a defined retention schedule. A missed recording is not a lost coaching opportunity, it is a gap in the evidential record of an emergency.

Reliability requirements follow from that. These systems must record continuously through failures, because the call that is not captured is exactly the one that will be asked about, and redundancy is therefore central rather than an upgrade.

Air traffic control is the most demanding of the listed sectors, with recording obligations covering every controller position and radio channel continuously under aviation authority requirements. Serving public safety, ATC and utilities from one product line reflects that they share this shape: continuous multi channel capture with legal retention and instant retrieval.