Churn Buster

Churn Buster is a retention service for subscription businesses that combines dunning for failed payment recovery with Cancel Flows for cancellation saves and exit feedback. It is run by a retention team that says it has been solving the problem since 2013 across more than 1,000 accounts. The company's argument is that a subscription platform's native dunning retries payments and sends an email, but cannot tune itself to a business's decline mix and customer attributes, which is the work Churn Buster does.

On the dunning side, recovery emails come from a dedicated pool on the customer's own domain, then SMS, then a team alert. On Stripe and Braintree a no-login card update page supports 3D Secure, and a Rolling Analysis counts four outcomes per failure, only when a payment clears. Cancel Flows asks the customer why they are leaving, presents a save offer matched to the reason, plan, product and tenure, offers one-click cancel for every customer or only for chosen states, and turns exit feedback into data. The team builds the first version with the customer and keeps testing offers. It works with the subscription platform or through an API.

Pricing is one flat monthly fee based on MRR tier, month to month with no contract. Dunning or Cancel Flows start from $269 a month and both start from $430 a month. A one-time benchmarked report with an hour with the team is listed at $2,500.