Centaman

Centaman is attraction management software published as an all-in-one platform covering ticketing, self-service kiosks, customer engagement, membership CRM, food and beverage point of sale, retail point of sale, access control, reporting and business intelligence, with an API for integrations.

Publishing membership CRM as distinct from ticketing is the structural detail that matters most for zoos and museums specifically, because their commercial model differs from a pay-per-visit attraction in ways the software has to reflect.

A zoo derives a substantial and often dominant share of revenue from members rather than day visitors, and a member is a fundamentally different relationship from a ticket buyer. They renew annually, visit repeatedly, may donate separately, might attend member events, and frequently hold a family or household membership covering people who arrive in varying combinations.

Ticketing software treats each entry as a transaction, which describes a day visitor accurately and a member badly. Membership needs renewal cycles, lapse handling, household relationships, benefit entitlements and a communication history, which is customer relationship management rather than retail.

Getting renewals right is the commercially decisive part. A membership base that renews at eighty percent versus seventy percent is a materially different business, and renewal depends on knowing who is lapsing before they lapse, which requires the visit and communication history to sit alongside the membership record.

Access control connected to that record is what makes membership work at the gate, since a member should enter on their card without a transaction while their visit is still recorded, which is precisely the data that predicts renewal.

Food and beverage and retail point of sale in the same platform matter because secondary spend is where attractions make their margin, and knowing what a visitor spent beyond admission requires those transactions to attach to the same visit.

Pricing is not published.