Formbricks

Formbricks is a privacy-first experience management suite built on what it describes as the largest open source survey platform worldwide, gathering feedback on websites, apps and elsewhere.

Open source matters more in this category than in most, because experience management involves collecting responses that are frequently personal, sometimes sensitive and always attributable to identifiable people. An organisation that can read the code and host the platform itself is not asking a vendor to be trustworthy with that data; it is removing the question.

Formbricks can be self-deployed rather than only consumed as a service, which is what makes the privacy claim substantive rather than a policy statement. A published customer, a chief technology officer, singles out precisely that: open source with a strong focus on keeping user data secure and compliant.

The functional approach is continuous rather than periodic, measuring satisfaction on an ongoing basis and asking anywhere while collecting insights in one place. Individual feedback trails can be followed for a specific user or zoomed out for the aggregate picture, which is the combination most survey tools handle badly, being built either for aggregate reporting or for individual response review but rarely both. All Pro plan features are free for 14 days with no credit card. Published pricing runs at 74 and 325 dollars per month.