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Vanilla Forums

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B2B and B2C customer community software, now sold as Higher Logic Vanilla.

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  • Deployment Cloud Based, On Premises
  • Starting price Custom
  • Free trial Not offered
  • Best for SMEs, Agencies, Enterprises

What is Vanilla Forums?

Vanilla Forums was an independent customer community and forum platform, including an open source version still available on GitHub, before being acquired by Higher Logic. The vanillaforums.com domain now redirects entirely to Higher Logic's Vanilla product pages, and the platform is marketed and sold as Higher Logic Vanilla with the same commercial pricing tiers as the rest of the Higher Logic portfolio.

The product is built around Q&A style discussions for support, knowledge sharing and product feedback communities, with AI powered search, content recommendations and moderation. It supports multiple brands, sub communities and languages from a single instance, plus integrations with tools like Zendesk and Salesforce and deep filtering and reporting for community managers.

Key Features of Vanilla Forums

Vanilla Forums lists 9 documented features, including Q&A style discussions for support communities, AI powered search, moderation and content recommendations and Multi brand and sub community support. The list below covers what the product does rather than how it is marketed.

  • Q&A style discussions for support communities
  • AI powered search, moderation and content recommendations
  • Multi brand and sub community support
  • Open source self hosted version available on GitHub
  • Gamification with badges and reactions
  • Knowledge base tools
  • API first architecture with SSO protocols
  • Customizable dashboards and filtering
  • Integrations with Zendesk and Salesforce

Vanilla Forums Pricing

Vanilla Forums lists 3 plans without published figures. Pricing is quoted on request.

Corporate

Custom

Unlimited API calls and page views

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Sold as part of Higher Logic Vanilla; two standard SSOs, basic customization, four knowledge bases

Enterprise

Custom

Unlimited API calls and page views

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Three SSO connections, full widget builder, unlimited automation rules, eight knowledge bases

Enterprise Plus

Custom

Unlimited API calls and page views

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Custom SSO, unlimited subcommunities, advanced AI RAG search, twenty knowledge bases

Vanilla Forums Specifications

Vanilla Forums is available on web app. It offers an API.

Deployment
  • Cloud Based
  • On Premises
Billing cycle
Yearly
Desktop
  • Web App
Languages
  • English
Built for
  • SMEs
  • Agencies
  • Enterprises
Support
  • Email
  • Tickets
  • Training
Integrations
Zendesk, Salesforce, ChurnZero, Slack
Public API
Yes
Free trial
No
Free plan
No
Runs in browser
Yes
Customisable
Yes
Website
vanillaforums.com

Vanilla Forums Videos

Vanilla Forums Screenshots

Vanilla Forums screenshot 1

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Vanilla Forums FAQs

No, Vanilla Forums was acquired by Higher Logic and vanillaforums.com now redirects to Higher Logic's Vanilla product pages.

An open source self hosted version of Vanilla is available on GitHub, but the commercially supported cloud product does not have a free plan and requires a custom quote.

Vanilla is positioned for B2B and B2C customer communities focused on support, Q&A and product feedback, distinct from Higher Logic Thrive, which targets associations.

Yes, higher tiers support multiple brands, sub communities and languages managed from a single instance.

Vanilla is sold in Corporate, Enterprise and Enterprise Plus tiers, all requiring a custom quote since pricing is not publicly listed.