Zendesk
What is Zendesk?
Zendesk is a customer service platform providing ticketing, messaging, live chat, and AI-powered support tools used by businesses of many sizes. Its Support Team plan focuses on email ticketing, while the Suite Team, Suite Professional, and Suite Enterprise plans add omnichannel routing, a knowledge base, app building, and increasingly advanced AI agents and automation as pricing rises per agent per month.
Add-ons like Copilot, workforce engagement tools, and a contact center module are billed separately from the core seat price. Zendesk offers a 14-day free trial with access to Suite Professional features and no credit card required. The company serves startups through large enterprises with a large marketplace of integrations and apps.
Key Features of Zendesk
Here are the powerful features that make Zendesk stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Omnichannel ticketing (email, chat, phone, social)
- AI agents for automated resolution
- Agent Copilot with AI-assisted replies
- Knowledge base and help center
- Workflow automation and macros
- Analytics dashboards and reporting
- Skills-based routing and IVR
- App Builder for custom apps
- Sandbox environment (Enterprise)
Zendesk Pricing
Here are the pricing plans for Zendesk. Choose the plan that best fits your requirements and budget.
Support Team
$19/month
per agent, billed annually
Email, ticketing, routing, analytics dashboards, pre-written responses.
Suite Team
$55/month
per agent, billed annually
$69/agent/month billed monthly. Adds AI agents, knowledge base, omnichannel routing, messaging/live chat, telephony.
Suite Professional
$115/month
per agent, billed annually
Adds App Builder, writing tools, quick reports, admin copilot, skills-based routing, IVR.
Suite Enterprise + Copilot
Custom
per agent
Advanced security, sandbox environment, customized agent roles, intelligent triage, generative AI for voice.
Zendesk Specifications
Get a closer look at the technical specifications and system requirements for Zendesk. Find out if it's compatible with your operating system and other software.
- cloud based
- web app
- ios
- android
- startups
- smes
- agencies
- enterprises
- phone
- live support
- tickets
- training
Zendesk Videos
Zendesk Screenshots
Alternatives of Zendesk
AlternativesExplore alternative software options that can fulfill similar requirements as Zendesk. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
AI-ready social media management software for scheduling, monitoring, and reporting across all major platforms
Social media management platform for scheduling, unified inbox, reporting, and ROI tracking across major networks
All-in-one social media management platform for scheduling, publishing, engagement, listening, and analytics
Zendesk Comparisons
Compare Zendesk with other similar options available. Explore the key differences to see why it's the top choice for businesses and individuals.
Overall Zendesk Reviews
Here's our unbiased review of Zendesk. Discover how our team of experts rates its features, ease of use, customer support, and other aspects that contribute to its overall appeal.