Nextiva
What is Nextiva?
Nextiva is a cloud communications platform providing VoIP business phone service, video conferencing, team chat, and contact center software for small businesses through larger support organizations. Its Core, Engage, and Scale plans bundle calling, SMS, and unified communications, while separate contact center tiers add omnichannel routing, AI-powered call transcription, and supervisor coaching tools for formal support operations.
The platform includes the NextivaONE app for desktop and mobile, real-time analytics dashboards, and an AI copilot that assists agents during calls and chats. Nextiva is headquartered in Scottsdale, Arizona, and pricing is lowest with annual contracts for small businesses; larger contact center tiers typically require a custom quote from sales.
Key Features of Nextiva
Here are the powerful features that make Nextiva stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Cloud VoIP calling and business SMS
- Video conferencing and team chat
- Omnichannel contact center (voice, chat, email, SMS)
- AI-powered call transcription and summaries
- IVR and automatic call distribution
- Real-time analytics dashboards
- AI copilot for agent assistance
- Skills-based routing
- NextivaONE mobile and desktop app
Nextiva Pricing
Here are the pricing plans for Nextiva. Choose the plan that best fits your requirements and budget.
Core
$15/month
per user, billed annually
$23/user/month billed monthly. Voice calls, SMS, video meetings, screen sharing, call routing, team chat, mobile app.
Engage
$25/month
per user, billed annually
Most popular; adds customer SMS, toll-free number, advanced reporting, inbound call center, live chat and chatbot.
Scale
$75/month
per user, annual billing only
Voice, web chat, blended calling, AI transcription, skills-based routing, journey orchestration.
Essential (Contact Center)
$75/month
per agent, starting price
Omnichannel capabilities, journey orchestration, AI transcription, skills-based routing.
Professional / Premium (Contact Center)
Custom
per agent
Adds advanced self-service, real-time supervisor support, secure payments, predictive dialing and workforce management; contact sales.
Nextiva Specifications
Get a closer look at the technical specifications and system requirements for Nextiva. Find out if it's compatible with your operating system and other software.
- cloud based
- web app
- windows
- macos
- ios
- android
- startups
- smes
- enterprises
- phone
- live support
- training
Nextiva Videos
Nextiva Screenshots
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Nextiva Comparisons
Compare Nextiva with other similar options available. Explore the key differences to see why it's the top choice for businesses and individuals.
Overall Nextiva Reviews
Here's our unbiased review of Nextiva. Discover how our team of experts rates its features, ease of use, customer support, and other aspects that contribute to its overall appeal.