Nextiva
VerifiedCloud VoIP phone system and contact center software for growing businesses
See all screenshots - Deployment Cloud Based
- Starting price $15
- Free trial Not offered
- Best for Startups, SMEs, Enterprises
What is Nextiva?
Nextiva is a cloud communications platform providing VoIP business phone service, video conferencing, team chat, and contact center software for small businesses through larger support organizations. Its Core, Engage, and Scale plans bundle calling, SMS, and unified communications, while separate contact center tiers add omnichannel routing, AI-powered call transcription, and supervisor coaching tools for formal support operations.
The platform includes the NextivaONE app for desktop and mobile, real-time analytics dashboards, and an AI copilot that assists agents during calls and chats. Nextiva is headquartered in Scottsdale, Arizona, and pricing is lowest with annual contracts for small businesses; larger contact center tiers typically require a custom quote from sales.
Key Features of Nextiva
Nextiva lists 9 documented features, including Cloud VoIP calling and business SMS, Video conferencing and team chat and Omnichannel contact center (voice, chat, email, SMS). The list below covers what the product does rather than how it is marketed.
- Cloud VoIP calling and business SMS
- Video conferencing and team chat
- Omnichannel contact center (voice, chat, email, SMS)
- AI-powered call transcription and summaries
- IVR and automatic call distribution
- Real-time analytics dashboards
- AI copilot for agent assistance
- Skills-based routing
- NextivaONE mobile and desktop app
Nextiva Pricing
Nextiva lists 4 plans, from $15 to $75.
Core
$15
per user/month
Annual billing rate, $23 per user per month billed monthly. Unified voice, video, SMS and digital channels. Annual rates are used throughout because the top tier has no separate monthly figure.
Engage
$25
per user/month
Annual billing rate, $50 per user per month billed monthly. Adds automation and advanced interaction tools.
Scale
$75
per user/month
Everything in one package; the page quotes a single rate for this tier.
Contact Center Essential
$75
per agent/month
Starting rate for the contact center product. The Professional and Premium contact center tiers are quoted by sales.
Nextiva Specifications
Nextiva is available on web app, Windows and macOS and has iOS and Android apps. It offers an API.
- Deployment
- Cloud Based
- Billing cycle
- Yearly
- Desktop
- Web App
- Windows
- macOS
- Mobile
- iOS
- Android
- Languages
- English
- Built for
- Startups
- SMEs
- Enterprises
- Support
- Phone
- Live Support
- Training
- Integrations
- Salesforce, HubSpot, Zendesk, Microsoft Teams, Google Workspace, Zoho CRM
- Public API
- Yes
- Free trial
- No
- Free plan
- No
- Runs in browser
- Yes
- Customisable
- Yes
- Website
- nextiva.com
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Alternatives to Nextiva
Other Audio Conferencing Software recorded on the same fields.
