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Salesforce B2B Commerce

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AI-powered B2B commerce built natively on the Salesforce Customer 360 platform

B2B ECommerce Platform
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  • Deployment Cloud Based
  • Starting price Custom
  • Free trial Not offered
  • Best for SMEs, Agencies, Enterprises

What is Salesforce B2B Commerce?

Salesforce B2B Commerce is sold today as Commerce Cloud for B2B, a platform built natively on the Salesforce Customer 360 architecture, offered in two editions: Growth, aimed at mid-sized businesses launching a digital storefront, and Advanced, aimed at larger organizations with more complex catalogs and operations. Both editions include buyer-specific catalogs, negotiated pricing, order management, and Agentforce's Merchant Agent for AI-assisted merchandising.

The Advanced edition adds more storefronts, full order management, and deeper Data Cloud, analytics and personalization capabilities. Salesforce prices both editions as a percentage of a merchant's Gross Merchandise Value rather than a flat published fee, and does not disclose exact rates; buyers must contact Salesforce sales for a quote. The platform suits mid-market and enterprise B2B sellers already invested in the Salesforce ecosystem.

Key Features of Salesforce B2B Commerce

Salesforce B2B Commerce lists 9 documented features, including Buyer-specific catalogs, negotiated pricing and account entitlements, Self-service buyer portal with reordering and order tracking and Native integration with Salesforce CRM and Data Cloud. The list below covers what the product does rather than how it is marketed.

  • Buyer-specific catalogs, negotiated pricing and account entitlements
  • Self-service buyer portal with reordering and order tracking
  • Native integration with Salesforce CRM and Data Cloud
  • Agentforce Merchant Agent for AI-assisted merchandising
  • Multi-site and multi-language storefronts for global businesses
  • Advanced analytics, segmentation and personalization (Advanced edition)
  • Bulk ordering and quick-order tools for B2B buyers
  • PCI-DSS compliant, encrypted payment processing
  • Tiered Order Management (Lite in Growth, Full in Advanced)

Salesforce B2B Commerce Pricing

Salesforce B2B Commerce lists 2 plans without published figures. Pricing is quoted on request.

Commerce Cloud B2B Growth Edition

Custom

6 storefronts, Order Management Lite, 250K Data Cloud credits, 3 CRM Analytics users

Request pricing

Priced as a percentage of Gross Merchandise Value (GMV); contact Salesforce sales for a quote

Commerce Cloud B2B Advanced Edition

Custom

10 storefronts, Full Order Management, 500K Data Cloud credits, 5 CRM Analytics users

Request pricing

Priced as a percentage of GMV, higher than Growth; contact Salesforce sales for a quote

Salesforce B2B Commerce Specifications

Salesforce B2B Commerce is available on web app. It offers an API.

Deployment
  • Cloud Based
Billing cycle
Transaction
Desktop
  • Web App
Languages
  • English
Built for
  • SMEs
  • Agencies
  • Enterprises
Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Integrations
Salesforce CRM, Data Cloud, Agentforce, Salesforce Order Management, Coveo, TradeCentric, Chargent, Digital River, AppExchange partners
Public API
Yes
Free trial
No
Free plan
No
Runs in browser
Yes
Customisable
Yes
Website
salesforce.com

Salesforce B2B Commerce Videos

Salesforce B2B Commerce Screenshots

Salesforce B2B Commerce screenshot 1

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Salesforce B2B Commerce FAQs

Salesforce does not publish flat prices. Both the Growth and Advanced editions are priced as a percentage of a merchant's Gross Merchandise Value, and exact rates are only available by contacting Salesforce sales.

Growth includes 6 storefronts and Order Management Lite, while Advanced includes 10 storefronts, Full Order Management, more Data Cloud credits and more advanced analytics and personalization.

Yes. Both editions include Agentforce's Merchant Agent, and Salesforce's broader Agentforce layer can be added for further AI-driven automation.

Yes, it is built natively on the Salesforce platform, so it shares data directly with Salesforce Sales Cloud, Service Cloud and Data Cloud without separate integration work.

Yes. Salesforce's Premier Success Plan, which adds expert guidance, health checks and 24/7 business-critical support, costs an additional 30% of net license fees.