Katabat

Katabat provides collections and recovery software for first-party lenders including banks and fintech companies, aimed at improving efficiency, applying more effective strategies and raising customer satisfaction. It sits within the Finvi portfolio alongside third-party agency collections and healthcare revenue cycle management.

First-party collection is a different discipline from agency work and the distinction determines which product fits. A bank collecting its own debt is collecting from a customer it intends to keep, so the tone, channel and settlement options are constrained by the relationship in a way an agency's are not.

Customer satisfaction appearing among the stated aims follows directly from that. An agency is measured on recovery alone, while a lender that recovers a balance and loses the customer has completed a transaction and lost an account, and only the lender's software has any reason to weigh both.

Strategy capability is where these products differentiate. Deciding which accounts to contact, when, through which channel and with what offer is an analytical problem, and doing it well recovers more money with fewer contacts than treating every account the same. Fewer contacts is also the outcome a regulator prefers, which aligns the commercial and compliance arguments unusually well.