Plans and Pricing
Compare pricing of Zendesk Guide vs Compare with the following detailed pricing plan info. Zendesk Guide comes in 2 packages: Foundation, Strength. On the other hand, Compare has not provided information about its pricing.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Zendesk Guide and Document360 for better insights.
Features
Compare between Zendesk Guide and Document360 on their key features and functionalities to pick the right one for your business.
- Categories, sections, and articles content structure
- AI powered help center search
- Generative Quick answer box on Professional and Enterprise
- Customer portal for ticket tracking
- Community forums via Gather
- Custom themes and branding
- Multiple help centers on higher tiers
- Agent workflows for article creation and flagging
- Full integration with Zendesk Suite ticketing
- Ask Eddy AI assistive search and chatbot
- AI Writing Agent for articles, SOPs, and summaries
- Category manager and full version control
- Multilingual knowledge base support
- Content reuse blocks and scheduled publishing
- Ticket deflector widget for chat/support tools
- Advanced search behavior analytics
- SSO and security controls (Enterprise)
Additional Details
| Details | Zendesk Guide | Document360 |
|---|---|---|
| Languages | english | english |
| Country | United States | India |
| API Available | ✔ | ✔ |
| Run On Mobile Browser | ✔ | ✔ |
| Free Plan | ✖ | ✖ |
| Customization | ✔ | ✔ |
| Support | Email, Phone, Live Support, Training, Tickets | Email, Live Support, Training, Tickets |
| Target Audience | startups, smes, agencies, enterprises | startups, smes, agencies, enterprises |
| Platforms | web app | web app |
| Subscription Plans | Monthly | Yearly |
| Deployment | cloud based | cloud based |