Plans and Pricing
Compare pricing of UJET vs Compare with the following detailed pricing plan info. UJET comes in 2 packages: Foundation, Strength. On the other hand, Compare has not provided information about its pricing.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of UJET and Amazon Connect for better insights.
Features
Compare between UJET and Amazon Connect on their key features and functionalities to pick the right one for your business.
- Unified agent workspace covering voice, chat, email, SMS, social and in-app channels
- Mobile-first design with photo upload, visual context and device-level authentication
- Virtual Agent for automated containment of routine contacts
- Agent Assist surfacing live suggestions to agents during a conversation
- Spiral conversational analytics for identifying the causes of contact volume
- CRM adapters and a web SDK for embedding support into an existing product
- Standard and advanced reporting with dashboards and a data exporter
- Single sign-on and role-based access for larger support organisations
- APIs for integrating contact data with external systems
- Add-on channels priced individually so unused channels are not paid for
- Omnichannel contact flows (voice, chat, SMS, email, video)
- Drag-and-drop Flows workflow designer
- Amazon Connect Tasks for work item tracking
- Unified agent workspace
- AI-powered agent assist and conversational analytics
- Real-time and historical reporting dashboards
- Nova speech-to-speech AI model integration
- No-code/low-code self-service bots
- Pay-as-you-go usage-based pricing
- Deep integration with AWS services (Lambda, Lex, S3)
Additional Details
| Details | UJET | Amazon Connect |
|---|---|---|
| Languages | - | English |
| Country | United States | United States |
| API Available | ✔ | ✔ |
| Run On Mobile Browser | ✖ | ✔ |
| Free Plan | ✖ | ✖ |
| Customization | ✖ | ✔ |
| Support | Email, Phone, Tickets, Training | |
| Target Audience | Mid-market And Enterprise Customer Support Teams | Startups, SMEs, Agencies, Enterprises |
| Platforms | - | Web App |
| Subscription Plans | - | Transaction |
| Deployment | Cloud | cloud based |