Plans and Pricing
Compare pricing of ServiceNow Customer Service Management vs Compare with the following detailed pricing plan info. ServiceNow Customer Service Management comes in 2 packages: Foundation, Strength. On the other hand, Compare has not provided information about its pricing.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of ServiceNow Customer Service Management and Knowmax for better insights.
Features
Compare between ServiceNow Customer Service Management and Knowmax on their key features and functionalities to pick the right one for your business.
- Case management with automated routing, escalation, and history tracking
- Now Assist powered virtual agent for self-service and case summarization
- Customer and partner self-service portals
- Skills-based routing and advanced work assignment
- AI Specialists that independently resolve issues (CSM Prime)
- Workforce optimization tools (CSM Prime)
- Knowledge management for self-service deflection
- Predictive intelligence and guided decisions
- Order management for end-to-end order handling
- Built on the Now Platform for integration with ITSM and other ServiceNow products
- AI-guided knowledge base with contextual answers
- Decision trees and visual how-to guides
- Omnichannel AI chatbot with multilingual NLP
- Real-time content updates across channels
- Analytics for knowledge usage and CX performance
- No-code cognitive decision trees for guided agent workflows
- AI-powered knowledge search across all customer touchpoints
- Visual how-to guides with picture-based documentation
- Agent assist Chrome extension with real-time guidance
Additional Details
| Details | ServiceNow Customer Service Management | Knowmax |
|---|---|---|
| Languages | english | Arabic - العربية, Chinese - 中文, Chinese (Hong Kong) - 中文（香港）, Chinese (Simplified) - 中文（简体）, Chinese (Traditional) - 中文（繁體）, Dutch - Nederlands, English, English (Australia), English (Canada), English (India), English (New Zealand), English (South Africa), English (United Kingdom), English (United States), French - français, French (Canada) - français (Canada), French (France) - français (France), French (Switzerland) - français (Suisse), German - Deutsch, German (Austria) - Deutsch (Österreich), German (Germany) - Deutsch (Deutschland), German (Liechtenstein) - Deutsch (Liechtenstein), German (Switzerland) - Deutsch (Schweiz), Hindi - हिन्दी, Korean - 한국어, Polish - polski, Portuguese - português, Russian - русский, Thai - ไทย, Turkish - Türkçe, Vietnamese - Tiếng Việt |
| Country | United States | Australia, China, Finland, France, Germany, Hong Kong, India, Italy, Japan, Kuwait, Malaysia, United Arab Emirates, United Kingdom, United States |
| API Available | ✔ | ✔ |
| Run On Mobile Browser | ✔ | ✖ |
| Free Plan | ✖ | ✖ |
| Customization | ✔ | ✔ |
| Support | Email, Phone, Live Support, Tickets, Training | Email, Phone, Live Support, Training, Tickets |
| Target Audience | enterprises | smes, agencies, enterprises |
| Platforms | web app | web app, windows, macos |
| Subscription Plans | Yearly | Yearly |
| Deployment | cloud based | cloud based |