Plans and Pricing
Compare pricing of ProProfs Help Desk vs Compare with the following detailed pricing plan info. ProProfs Help Desk comes in 2 packages: Foundation, Strength. On the other hand, Compare has not provided information about its pricing.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of ProProfs Help Desk and ManageEngine ServiceDesk Plus for better insights.
Features
Compare between ProProfs Help Desk and ManageEngine ServiceDesk Plus on their key features and functionalities to pick the right one for your business.
- Shared team inbox with multiple inboxes
- AI response drafts and ticket summaries
- Canned responses and automation rules
- CSAT and satisfaction surveys
- Knowledge base integration
- Multi-channel support (email, chat, WhatsApp, Facebook)
- Parent-child ticket splitting
- Reporting and performance analytics
- Incident and service request management
- IT asset management with CMDB
- Change and release management
- No-code workflow automation builder
- Zia AI virtual support agent
- Self-service portal
- Reporting dashboards
- Enterprise service management for HR, facilities, and finance
Additional Details
| Details | ProProfs Help Desk | ManageEngine ServiceDesk Plus |
|---|---|---|
| Languages | English | English |
| Country | United States | India |
| API Available | ✖ | ✔ |
| Run On Mobile Browser | ✔ | ✔ |
| Free Plan | ✔ | ✔ |
| Customization | ✔ | ✔ |
| Support | Email, Live Support, Phone, Tickets | Email, Phone, Tickets, Training |
| Target Audience | Freelancers, Startups, SMEs, Agencies | SMEs, Enterprises |
| Platforms | Web App | Web App |
| Subscription Plans | Monthly | Yearly |
| Deployment | cloud based | cloud based, on premises |