Plans and Pricing
Compare pricing of osTicket vs Compare with the following detailed pricing plan info. osTicket comes in 2 packages: Foundation, Strength. On the other hand, Compare has not provided information about its pricing.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of osTicket and Jitbit Helpdesk for better insights.
Features
Compare between osTicket and Jitbit Helpdesk on their key features and functionalities to pick the right one for your business.
- Email, phone, and web ticket intake
- Customer self-service portal
- Knowledge base for self-service
- Auto-assignment and routing rules
- SLA management
- Customizable forms, fields, and ticket filters
- Plugin ecosystem for extended functionality
- Multi-department ticket queues
- Email-to-ticket conversion
- AI-powered ticket summaries and response drafts
- "If This, Then That" automation macro engine
- Kanban board for ticket visualization
- Native iOS and Android apps
- Custom report builder
- Self-service portal with searchable knowledge base
- Cloud (SaaS) or self-hosted on-premise deployment
Additional Details
| Details | osTicket | Jitbit Helpdesk |
|---|---|---|
| Languages | english | english |
| Country | United States | United Kingdom |
| API Available | ✔ | ✔ |
| Run On Mobile Browser | ✔ | ✔ |
| Free Plan | ✔ | ✖ |
| Customization | ✔ | ✔ |
| Support | Email, Phone, Tickets | Email, Tickets |
| Target Audience | startups, smes, agencies | freelancers, startups, smes |
| Platforms | web app | web app, windows |
| Subscription Plans | Monthly | Monthly |
| Deployment | cloud based, on premises | cloud based, on premises |