Plans and Pricing
Compare pricing of LiveAgent vs Compare with the following detailed pricing plan info. LiveAgent comes in 2 packages: Foundation, Strength. On the other hand, Compare has not provided information about its pricing.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of LiveAgent and ServiceNow Customer Service Management for better insights.
Features
Compare between LiveAgent and ServiceNow Customer Service Management on their key features and functionalities to pick the right one for your business.
- Unified ticketing across email, live chat, and social channels
- Built-in inbound call center with IVR
- AI Answer Assistant and AI chatbot for automated replies
- Knowledge base and customer self-service portal
- Automated ticket routing and SLA tracking
- Proactive chat invitations and agent ratings
- Gamification tools for agent performance
- 200+ integrations including Shopify, WooCommerce, and Salesforce
- Real-time reporting and analytics
- Case management with automated routing, escalation, and history tracking
- Now Assist powered virtual agent for self-service and case summarization
- Customer and partner self-service portals
- Skills-based routing and advanced work assignment
- AI Specialists that independently resolve issues (CSM Prime)
- Workforce optimization tools (CSM Prime)
- Knowledge management for self-service deflection
- Predictive intelligence and guided decisions
- Order management for end-to-end order handling
- Built on the Now Platform for integration with ITSM and other ServiceNow products
Additional Details
| Details | LiveAgent | ServiceNow Customer Service Management |
|---|---|---|
| Languages | english | english |
| Country | Slovakia | United States |
| API Available | ✔ | ✔ |
| Run On Mobile Browser | ✔ | ✔ |
| Free Plan | ✖ | ✖ |
| Customization | ✔ | ✔ |
| Support | Email, Phone, Live Support, Tickets, Training | Email, Phone, Live Support, Tickets, Training |
| Target Audience | freelancers, startups, smes, agencies, enterprises | enterprises |
| Platforms | web app | web app |
| Subscription Plans | Yearly | Yearly |
| Deployment | cloud based | cloud based |