Plans and Pricing
Compare pricing of Jira Service Management vs Compare with the following detailed pricing plan info. Jira Service Management comes in 2 packages: Foundation, Strength. On the other hand, Compare has not provided information about its pricing.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Jira Service Management and Freshservice for better insights.
Features
Compare between Jira Service Management and Freshservice on their key features and functionalities to pick the right one for your business.
- Incident, problem and change management
- Self-service portal with AI-powered knowledge base
- Configurable SLA policies with automated escalation
- Asset and configuration management (CMDB) with network discovery
- ITIL-certified change management workflows
- Deep integration with Jira Software and other Atlassian products
- Automation rules and REST API for custom integrations
- Multi-channel request intake (portal, email, chat)
- Incident, problem and change management
- IT asset management with automated discovery and lifecycle tracking
- Service catalog and self-service portal
- Freddy AI for ticket triage, summarization and recommendations
- 24/7 virtual agent in Slack and Microsoft Teams
- Workflow Automator and Orchestration Center for cross-tool automation
- Configuration management database (CMDB)
- Advanced reporting and multi-location support
Additional Details
| Details | Jira Service Management | Freshservice |
|---|---|---|
| Languages | english | english |
| Country | Australia | United States |
| API Available | ✔ | ✔ |
| Run On Mobile Browser | ✔ | ✔ |
| Free Plan | ✔ | ✖ |
| Customization | ✔ | ✔ |
| Support | Email, Phone, Live Support, Training, Tickets | Email, Phone, Live Support, Training, Tickets |
| Target Audience | startups, smes, agencies, enterprises | startups, smes, agencies, enterprises |
| Platforms | web app | web app |
| Subscription Plans | Yearly | Yearly |
| Deployment | cloud based, on premises, hybrid | cloud based |