Prosci

Prosci helps organisations turn complex change into something people understand and can act on, and states that excellently managed transformations are up to seven times more likely to succeed. It sells training, certification and methodology through an online store rather than selling a software platform, and publishes its material in several languages.

Understanding what is being bought here matters before comparing it with anything else in this category. Prosci is a methodology and a training business, so the purchase is people trained in a common approach rather than a system deployed to them, and the two are not substitutes even though they appear in the same shortlist.

The seven times figure is the kind of claim to treat as directional. It comes from the firm's own benchmarking of change programmes, which is genuinely large-scale research and is also research conducted by the party selling the methodology.

Where this fits is with an organisation that has repeatedly seen good projects fail on adoption. Software that guides users through an application is solving a different problem from a workforce that has never been taught how to absorb change, and confusing the two is why change programmes buy the wrong thing.