Carecenta

Carecenta runs scheduling, electronic visit verification, authorisations, electronic billing, payroll, reporting, patient portals and embedded payments from one connected platform, serving the full long-term care ecosystem rather than home care alone.

The breadth of business models covered is the distinguishing choice. Carecenta serves home care agencies, adult day care, hospice, assisted living, payer oversight and specialty clinical services, all from the same platform. That matters for organisations that operate more than one line, which is common as agencies grow, and it removes the situation where an adult day programme and a home care division run separate systems that cannot report together.

Embedded payments and 835 automated reconciliation are the operationally significant features. An 835 is the electronic remittance advice a payer returns against a claim, and reconciling those by hand against submitted claims is one of the most tedious tasks in agency finance. Automating it is where the time actually goes. Embedded ACH and card payments with patient portal collections address the private pay side, where the alternative is chasing cheques.

Carecenta has been in business since May 2013, holds a 4.5 average review rating, appears on the Capterra Shortlist and Front Runners lists and was recognised for Best Ease of Use. Live person phone support is offered rather than a ticket queue. The site publishes a running count of verified visits, standing at 87,243 on the day captured, which is an unusually direct way of demonstrating scale. A pricing estimator is offered, though rates are not published outright.