Makula

Makula publishes after-sales service software for machine manufacturers and distributors aimed at increasing service revenue, a CMMS maintenance product for factories and facilities aimed at reducing downtime and maintaining compliance, and an industrial AI product delivering generative search across a company's employees.

Selling to both sides of the same relationship is the structure worth understanding, and it is a coherent strategy rather than a scattered product line.

A machine manufacturer sells equipment and then earns from servicing it, supplying spare parts and selling maintenance contracts, and that after-sales revenue is frequently more profitable than the original sale. The obstacle is that once a machine leaves the factory, the manufacturer loses sight of it: they do not know its running hours, its fault history or when it will need parts, so they cannot offer service proactively and instead wait for the customer to call after something breaks.

The customer operating that machine has the complementary problem. They need maintenance records, documentation and parts, and they generally hold none of it in usable form, relying instead on a folder of manuals and an experienced maintenance technician's memory.

Connecting the two solves both. The manufacturer gains visibility of installed equipment and a route to service revenue, the operator gains documentation and maintenance history attached to their actual machines, and the spare parts order becomes a transaction rather than a phone call and a delay.

Industrial AI as generative search across employees addresses a specific problem in manufacturing, where the answer to a question generally exists in a manual, a drawing or a service record somewhere but finding it takes longer than the job.

Pricing is published for the CMMS Pro plan in euros, aimed at streamlining maintenance workflows and increasing productivity. The figure is split across page elements and could not be captured cleanly, so confirm the current rate with the vendor.