ServiceMax (PTC)

ServiceMax, part of PTC, is enterprise field service management software built for asset-intensive industries such as manufacturing, medical devices, and energy. Its Asset 360 product runs natively on Salesforce and gives service teams a full view of installed equipment, including bills of materials, warranty and contract coverage, and complete service history. The platform manages the entire service lifecycle, from scheduling and dispatch to preventive maintenance planning, depot repair, and technician mobile apps, and ships with over 60 out-of-the-box workflows.

ServiceMax does not publish pricing publicly; businesses must contact PTC for a custom quote based on company size and which product suite they need, Core, Asset 360, or FieldFX. It is generally positioned for mid-size and large enterprises rather than small businesses, and third-party reviews note its cost and complexity can be a barrier for simpler field service needs. ServiceMax also offers ServiceMax AI for automated chat and workflow actions, plus a self-service mobile app for end customers called ServiceMax Engage.