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Amelia

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Automate Support, Delight Customers.

AI Agent Tools AI Chatbot Software
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  • Deployment Cloud Based
  • Free trial Available
  • Best for Startups, SMEs, Agencies

What is Amelia?

Amelia, now part of SoundHound AI, is an enterprise conversational AI platform that automates customer and employee support through intelligent virtual agents. It handles inquiries via chat and voice, manages support tickets, and integrates with live-agent systems so businesses can resolve issues quickly and around the clock.

Designed for large organizations, Amelia helps reduce response times and operational costs while improving customer satisfaction. Its agents understand natural language, follow business processes, and connect with back-end systems to complete tasks rather than just answer questions. Amelia is deployed across industries such as banking, telecom, and insurance, and is offered through custom enterprise engagements tailored to each deployment.

Key Features of Amelia

Amelia lists 5 documented features, including Multilingual AI Chatbot, Automated Ticketing System and Live Chat + Human Handoff. The list below covers what the product does rather than how it is marketed.

  • Multilingual AI Chatbot
  • Automated Ticketing System
  • Live Chat + Human Handoff
  • Analytics & Performance Reports
  • Customizable Workflows

Amelia Pricing

Amelia lists 1 plan without published figures. Pricing is quoted on request.

Custom Quote

Enterprise conversational AI

Request pricing

Amelia (now SoundHound) is quoted for enterprise deployments.

Amelia Specifications

Amelia is available on web app and has iOS and Android apps. It offers an API, has a free trial and has a free plan.

Deployment
  • Cloud Based
Billing cycle
Monthly
Desktop
  • Web App
Mobile
  • iOS
  • Android
Languages
  • English
Built for
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Support
  • Email
  • Phone
  • Live Support
  • Tickets
Integrations
Zendesk, Slack, Shopify, Salesforce, WordPress, WhatsApp, Microsoft Teams
Public API
Yes
Free trial
Yes
Free plan
Yes
Runs in browser
Yes
Customisable
Yes
Website
amelia.ai

Amelia Videos

Amelia Screenshots

Amelia screenshot 1

Amelia Comparisons

Side by side comparisons of Amelia against 4 other AI Agent Tools options listed here.

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Amelia
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Amelia FAQs

Our Conversational AI platform makes building, deploying, and optimizing enterprise-grade AI agents that drive real results easier than ever. Major global brands leverage our platform to create AI agents that provide immediate answers to customer and employee questions and resolve user requests from end to end.  

Amelia is a customer service automation tool built for businesses, while ChatGPT is a more general AI model that handles a wide range of language tasks. Amelia uses ChatGPT under the hood to generate responses, but it adds enterprise-ready features designed specifically for customer support and engagement.

Built on our Conversational AI platform, these AI agents draw from a company’s existing knowledge base, website, and documents, using a combination of Deterministic and Generative AI techniques to deliver instant, accurate responses to customer and employee inquiries.

Conversational AI is a technology that allows and helps machines to communicate more naturally and intuitively with humans. Generative AI, on the other hand, allows users to create new content—such as text, images, animations, and audio—using machine learning algorithms trained on large datasets.