Freshdesk Knowledge Base
What is Freshdesk Knowledge Base?
Freshdesk Knowledge Base, also called Solutions, is the self service portal feature within Freshworks' Freshdesk helpdesk software. Content is organized into categories, folders, and articles, with support for multimedia attachments, version history, and multilingual articles. Freddy AI can auto suggest solutions to customers before they submit a ticket, analyze content performance, and generate new articles from common ticket queries.
The knowledge base is bundled into every Freshdesk plan rather than sold separately, with Freshdesk itself priced per agent per month across Growth, Pro, and Enterprise tiers. All tiers include the customer portal and knowledge base, while higher tiers add multilingual support and advanced analytics. New signups get 14 day trial access to the Enterprise plan.
Key Features of Freshdesk Knowledge Base
Here are the powerful features that make Freshdesk Knowledge Base stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Self service knowledge base with categories, folders and articles
- Article version history and rollback
- Multilingual knowledge base articles
- Freddy AI auto-suggested solutions and article generation
- Search with type ahead relevance suggestions
- Approval workflows and role based access control
- Multimedia attachments in articles
- Knowledge base analytics and content performance tracking
- Bundled with Freshdesk ticketing and shared inbox
Freshdesk Knowledge Base Pricing
Here are the pricing plans for Freshdesk Knowledge Base. Choose the plan that best fits your requirements and budget.
Growth
$19/agent/month
Billed annually
Ticketing, shared inbox, customer portal and knowledge base, out-of-the-box analytics, Freddy AI Agent add-on
Pro
$55/agent/month
Billed annually
Adds multilingual helpdesk, custom dashboards, intelligent routing, multiple SLA policies, 5,000 external collaborators
Enterprise
$89/agent/month
Billed annually
Adds Freddy AI Insights, skill-based routing, sandbox environment, audit logs, IP whitelisting
Freshdesk Knowledge Base Specifications
Get a closer look at the technical specifications and system requirements for Freshdesk Knowledge Base. Find out if it's compatible with your operating system and other software.
- cloud based
- web app
- ios
- android
- startups
- smes
- agencies
- enterprises
- phone
- live support
- tickets
- training
Freshdesk Knowledge Base Videos
Freshdesk Knowledge Base Screenshots
Overall Freshdesk Knowledge Base Reviews
Here's our unbiased review of Freshdesk Knowledge Base. Discover how our team of experts rates its features, ease of use, customer support, and other aspects that contribute to its overall appeal.