Freshdesk Knowledge Base
VerifiedSelf service knowledge base and customer portal built into Freshdesk helpdesk
- Deployment Cloud Based
- Starting price $19/agent/month
- Free trial Available
- Best for Startups, SMEs, Agencies
What is Freshdesk Knowledge Base?
Freshdesk Knowledge Base, also called Solutions, is the self service portal feature within Freshworks' Freshdesk helpdesk software. Content is organized into categories, folders, and articles, with support for multimedia attachments, version history, and multilingual articles. Freddy AI can auto suggest solutions to customers before they submit a ticket, analyze content performance, and generate new articles from common ticket queries.
The knowledge base is bundled into every Freshdesk plan rather than sold separately, with Freshdesk itself priced per agent per month across Growth, Pro, and Enterprise tiers. All tiers include the customer portal and knowledge base, while higher tiers add multilingual support and advanced analytics. New signups get 14 day trial access to the Enterprise plan.
Key Features of Freshdesk Knowledge Base
Freshdesk Knowledge Base lists 9 documented features, including Self service knowledge base with categories, folders and articles, Article version history and rollback and Multilingual knowledge base articles. The list below covers what the product does rather than how it is marketed.
- Self service knowledge base with categories, folders and articles
- Article version history and rollback
- Multilingual knowledge base articles
- Freddy AI auto-suggested solutions and article generation
- Search with type ahead relevance suggestions
- Approval workflows and role based access control
- Multimedia attachments in articles
- Knowledge base analytics and content performance tracking
- Bundled with Freshdesk ticketing and shared inbox
Freshdesk Knowledge Base Pricing
Freshdesk Knowledge Base lists 3 plans without published figures. Pricing is quoted on request.
Growth
$19/agent/month
Billed annually
Ticketing, shared inbox, customer portal and knowledge base, out-of-the-box analytics, Freddy AI Agent add-on
Pro
$55/agent/month
Billed annually
Adds multilingual helpdesk, custom dashboards, intelligent routing, multiple SLA policies, 5,000 external collaborators
Enterprise
$89/agent/month
Billed annually
Adds Freddy AI Insights, skill-based routing, sandbox environment, audit logs, IP whitelisting
Freshdesk Knowledge Base Specifications
Freshdesk Knowledge Base is available on web app and has iOS and Android apps. It offers an API and has a free trial.
- cloud based
- web app
- ios
- android
- startups
- smes
- agencies
- enterprises
- phone
- live support
- tickets
- training
Freshdesk Knowledge Base Videos
Freshdesk Knowledge Base Screenshots
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