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Best Virtual Agent Software
Virtual Agent Software is software that helps you help teams and businesses work more efficiently and get better results. Use the list below to compare the top Virtual Agent Software options by features, pricing, and reviews, and shortlist the ones that match your workflow and budget.
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2 Best Virtual Agent Software Options
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Kore.ai is an enterprise conversational and agentic AI platform that lets businesses design, deploy, and manage AI chatbots and virtual assistants with no-code and low-code tools. It specializes in automating customer service, employee support, and business operations using natural language processing and ready-made industry templates.
The platform spans text and voice channels and includes tools for building, testing, analytics, and governance, so large organizations can roll out assistants across contact centers, HR, and IT. Kore.ai emphasizes enterprise-grade security, integrations, and orchestration of AI agents across workflows. It is offered with custom, usage-based enterprise pricing, and is widely used by companies automating high-volume interactions.
Explore additional details
Explore various Keka features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Kore.ai Features- No-code bot builder
- Omnichannel deployment
- Pre-built industry templates
- Advanced analytics
- Enterprise-grade security
Pricing
Kore.ai Caters to
- StartUps
- SMEs
- Agencies
- Enterprises
LivePerson provides conversational AI for customer engagement, centred on Conversational Cloud, a platform delivering personalized digital experiences by identifying customer intent. Intent identification is the foundation of the product: knowing why a customer made contact determines whether the conversation can be automated or needs a person.
Conversational Intelligence and Insights sits alongside, providing the data needed to improve customer engagement and agent performance and to optimise conversations over time. LivePerson's argument is that a conversational platform without analysis degrades, because nobody can see which automated paths are failing.
Syntrix addresses a problem specific to the current wave of AI deployment: evaluating AI agents, training live agents, and proving continuously that a customer experience is ready to face customers. As organisations put AI agents in front of customers, the ability to test them before and after release becomes the constraint on how fast they can be deployed, and few platforms treat it as a first-class product.
A catalog of integrations unlocks additional data and flexibility, which matters because a conversational agent is only as useful as the systems it can reach on the customer's behalf. Industry solutions include financial services, where LivePerson deploys secure messaging and proactive consumer engagement, reflecting the compliance constraints that sector places on customer conversations. Pricing is not published, though LivePerson maintains a pricing page.
Explore additional details
Explore various Keka features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all LivePerson Features- Conversational Cloud for personalized digital experiences
- Customer intent identification driving routing and automation
- Conversational Intelligence and Insights analytics
- Agent performance measurement and improvement
- Syntrix for evaluating AI agents before and after release
- Live agent training alongside AI agent evaluation
- Continuous proof that customer experience is ready
- Integration catalog for reaching backend systems
- Secure messaging for financial services
- Proactive consumer engagement
Pricing
LivePerson Caters to
- StartUps
- SMEs
- Agencies
- Enterprises
Virtual Agent Software Buyer's Guide
Comparing Virtual Agent Software is easier once you stop ranking features and start checking which product assumes your workflow. Below are the core capabilities, who benefits most, typical pricing, and what to test before committing.
What is Virtual Agent Software?
Virtual Agent Software helps teams manage customer relationships after the sale so issues get resolved, value is realised, and customers stay. The real return is usually less rekeying and fewer version disputes rather than any single headline feature. What separates the stronger tools is holding up as your process gets more demanding, not how they demo.
Key features to look for in Virtual Agent Software
Which of these matter depends on your process, but they are worth checking against any Virtual Agent Software shortlist.
- Unified customer record and interaction history
- Health scoring and risk signals
- Ticketing or request handling
- Automated check ins and lifecycle touchpoints
- Usage and adoption tracking
- Playbooks for common situations
- Reporting on retention and satisfaction
- Integration with CRM and product analytics
Benefits of using Virtual Agent Software
Organisations running Virtual Agent Software that genuinely fits their workflow tend to see:
- Churn risk spotted before renewal is at stake
- Consistent handling regardless of who picks it up
- A single history of every customer interaction
- Expansion opportunities surfaced from real usage
- Support and success teams working from the same picture
Who uses Virtual Agent Software?
Virtual Agent Software is used by customer success managers, support teams, account managers, and revenue leaders. What matters more than headcount is whether the product’s assumptions about your process are correct.
How to choose the right Virtual Agent Software
When comparing Virtual Agent Software, weigh these factors:
- Whether health scoring uses your real usage data or just activity
- Integration with your CRM and product analytics
- How much of the workflow can be automated sensibly
- Reporting that ties activity to retention outcomes
- How quickly the team can adopt it without heavy configuration
Narrow to a few options and test on your own data. The eventual daily users should run the trial, because their friction determines whether a rollout sticks.
How much does Virtual Agent Software cost?
Commonly per user each month, sometimes with tiers based on the number of customer accounts managed. Product usage integrations may cost extra. Budget against where you expect to be, and read carefully which capabilities are gated above the tier you are quoted.
FAQs of Virtual Agent Software
Virtual Agent Software handles the day to day paperwork of customer success work, keeping customer records, scheduling and payment in one place.
General tools need adapting to customer success workflows and rarely cover the terminology or compliance involved, which is what Virtual Agent Software is built around.
Scale assumptions vary widely across Virtual Agent Software, so ask any vendor what a typical customer success customer of theirs actually looks like.
Virtual Agent Software vendors differ on migration, so confirm the import path for your current customer success records rather than assuming it is included.
Virtual Agent Software pricing is commonly per seat or per site and tiered by scale, so budget above what a general purpose customer success tool would cost.
Trial Virtual Agent Software against real customer success work rather than a vendor demo, and involve the staff who will use it daily.