Plans and Pricing
Compare pricing of osTicket vs Compare with the following detailed pricing plan info. osTicket comes in 2 packages: Foundation, Strength. On the other hand, Compare has not provided information about its pricing.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of osTicket and ManageEngine ServiceDesk Plus for better insights.
Features
Compare between osTicket and ManageEngine ServiceDesk Plus on their key features and functionalities to pick the right one for your business.
- Email, phone, and web ticket intake
- Customer self-service portal
- Knowledge base for self-service
- Auto-assignment and routing rules
- SLA management
- Customizable forms, fields, and ticket filters
- Plugin ecosystem for extended functionality
- Multi-department ticket queues
- Incident and service request management
- IT asset management with CMDB
- Change and release management
- No-code workflow automation builder
- Zia AI virtual support agent
- Self-service portal
- Reporting dashboards
- Enterprise service management for HR, facilities, and finance
Additional Details
| Details | osTicket | ManageEngine ServiceDesk Plus |
|---|---|---|
| Languages | english | english |
| Country | United States | India |
| API Available | ✔ | ✔ |
| Run On Mobile Browser | ✔ | ✔ |
| Free Plan | ✔ | ✔ |
| Customization | ✔ | ✔ |
| Support | Email, Phone, Tickets | Email, Phone, Tickets, Training |
| Target Audience | startups, smes, agencies | smes, enterprises |
| Platforms | web app | web app |
| Subscription Plans | Monthly | Yearly |
| Deployment | cloud based, on premises | cloud based, on premises |