Plans and Pricing
Compare pricing of Gladly vs Compare with the following detailed pricing plan info. Gladly comes in 2 packages: Foundation, Strength. On the other hand, Compare has not provided information about its pricing.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Gladly and ServiceNow Customer Service Management for better insights.
Features
Compare between Gladly and ServiceNow Customer Service Management on their key features and functionalities to pick the right one for your business.
- Single, lifelong customer conversation timeline instead of ticket queues
- Natively built-in voice support with no third party integration required
- AI that automatically resolves orders, returns, and common questions
- VIP customer routing to dedicated agents or teams
- Support across voice, email, chat, SMS, and social messaging
- Workflow automation and knowledge base integration
- Reporting and performance analytics
- People-centric architecture built around customer identity
- Case management with automated routing, escalation, and history tracking
- Now Assist powered virtual agent for self-service and case summarization
- Customer and partner self-service portals
- Skills-based routing and advanced work assignment
- AI Specialists that independently resolve issues (CSM Prime)
- Workforce optimization tools (CSM Prime)
- Knowledge management for self-service deflection
- Predictive intelligence and guided decisions
- Order management for end-to-end order handling
- Built on the Now Platform for integration with ITSM and other ServiceNow products
Additional Details
| Details | Gladly | ServiceNow Customer Service Management |
|---|---|---|
| Languages | english | english |
| Country | United States | United States |
| API Available | ✔ | ✔ |
| Run On Mobile Browser | ✔ | ✔ |
| Free Plan | ✖ | ✖ |
| Customization | ✔ | ✔ |
| Support | Email, Phone, Live Support, Tickets, Training | Email, Phone, Live Support, Tickets, Training |
| Target Audience | enterprises | enterprises |
| Platforms | web app | web app |
| Subscription Plans | Yearly | Yearly |
| Deployment | cloud based | cloud based |